Sous Chef

Role Responsibility

PEOPLE

• Support and develop our sites through effective feedback and coaching, both adhoc and through formal processes such as Business reviews, Face time and menu development.
• Coach our teams to think differently about our ways of working and make operational excellence and collaborative working the norm
• Monitor the restaurant holiday calendar, ensuring all areas are always covered 
• Ensure all team members follow all aspects of real time rotas
• Facilitate development of all teams through communication of training opportunities
• Ensure all training records are up to date and refresher courses are scheduled in
• Supporting with HR processes as required’
• Ensuring all Due diligence consistently above pass rate 
• Time keeping and appearance are exemplary 

SERVICE

• Communicate Selfridges standards of excellence to all the team and work to achieve world class service standards and customer experiences in our restaurants
• Always take a hands-on approach, maximising the time spent in the restaurant each day
• Ensure that the restaurant operation has the required basic materials, such as agreed standard operating procedures (order of service, brief sheet, checklists, due diligence paperwork), food and drinks bibles and allergens sheets
• Ensure that good food technical and health and safety practice is always followed in Selfridges restaurants and that the restaurants meet store and industry standards
• Fir (Allergen Matrix) is aligned to menu offer

MENU DEVELOPMENT & NEWNESS

• Check new Suppliers are signed up with trace all is completed and approved well in advance of any launches and in line with the Allergen matrix
• Working with your team and Operations team to support the roll out of all menu changes in association with the menu roll out calendar ensuring all measurable points are hit
• All new business ideas and launches are supported whether in restaurants or around the business to drive sales. raise awareness and support the business needs

SYSTEMS

• Monitoring the Fourth Hospitality system, Placing Orders / checking the pending/approved orders, monitoring the daily wastage and site transfers
• Ensure that everyone is following the ordering process/guidelines correctly.
• Monitor real time rotas with restaurant managers

FINANCIALS

• Daily and weekly sales (Magic 9)
• Period end analysis of our businesses, working with your manager and Operations team

LEADERSHIP

• Recognise achievements and reach out and learn from others
• Provide inspirational leadership for the team, setting clear direction and providing feedback and support to enable great performance
• Ensure your team (Chef) have regular team meetings and face time

The Ideal Candidate

KEY COMPETENCIES

• In depth knowledge and a passion for food & restaurants with the ability to thrive in a fast paced and best in class organisation
• Highly driven, possess exceptional communication skills
• Ability to influence and inspire teams across multiple sites
• Ability to create strong relationships across a multitude of departments understanding the importance of inter-departmental support to succeed in our goals
• Able to collaborate with all areas of the business e.g. taking part in cross store / functional meetings / projects as appropriate

About the Company

Rewards and benefits 

Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• A sustainable car salary sacrifice scheme (subject to eligibility criteria)

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

To ensure every feels welcome, we offer support at every stage of the application and interview process.  Should you need it, please let your recruitment contact know and they will be more than happy to help.

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges