Workforce Scheduler

Workforce Scheduler

Job Introduction

Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…  

Rewards and benefits 

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

  • Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or working remotely 

  • Generous annual leave that increases with length of service 

  • Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

  • Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

  • Defined pension contribution scheme  

  • Generous bonus and/or commission scheme  

  • Enviable team member discount including sale previews and double discount days 

  • Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

  • Subsidised gym memberships  

  • Annual travel pass and cycle-to-work schemes  

  • A sustainable car salary sacrifice scheme 

  • Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

  • Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

  • Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Role Responsibility

Workforce Scheduler will provide efficiency in the workplace and help workers to manage their time more effectively, which supports individual performance and overall company productivity. In addition, Workforce Scheduler contributes towards businesses compliance with the employment regulations that control and enforce fair labour standards and record-keeping.

As a Workforce Scheduler you will:

•You will create and maintain effective shift planning for all team members in store

•Will generated in the workforce management system and obtain approval from retail managers prior to publication to team members

•Putting the right people into the schedule at the right time to optimise the available contracted hours

•Become the key point of contact within Retail Operations for all issues relating to team member schedules

•Work in partnership with Workforce Planning Analyst to investigate scheduling trends and anomalies

•Report to provide insight into key scheduling issues

•Ensure workforce management system is recording scheduling data accurately and report incidents accordingly. Work closely with the Workforce Planning Administrator to ensure TM information is accurate across all databases

The Ideal Candidate

How you’ll do it…you will be:

•High level of numeracy

•Attention to detail and Excel skills

•Strong analytical and statistical skills – able to interpret data and make recommendations

•Ability to problem solve and work using own initiative

•Ability to think independently

•Good communication/interpersonal skills, with the ability to make decisions

•Resilient, able to work effectively under pressure, manage a diverse and competing workload while ensuring deadlines are met

•Able to work to strict deadlines with strong planning and organisational skills

•Good time management

About the Company

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   


Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 



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