Sales Associate, Beauty Workshop

Job Introduction

Are you passionate about Beauty? Do you want share your enthusiasm for Selfridges alongside creating an extraordinary shopping experience for our customers? Then you’re just the kind of person we’re looking for!

Role Responsibility

As a Sales Associate, you are an essential part of a team that delivers the extraordinary service our customers expect from Selfridges. Maintaining the highest of retail standards, keeping up to date on product knowledge and replenishing stock, customer service is at the heart of what you do. An expert for all things Selfridges and the go-to person to help our customers, you are fully knowledgeable of everything about the store including the latest events and services that only Selfridges can offer.

As a Sales Associate you will:

• Deliver exceptional service to our customers by building rapport, sharing product knowledge and catering to their needs
• Conduct refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services
• Work as part of a team focused on creating a memorable customer experience. From selling and replenishing stock, cashing up and organising rails, to hosting, you understand there is more to the customer experience than just selling
• Manage customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area
• Be responsible for the stock in your department, from unpacking deliveries, (new and replenished lines), to completing audits and maintaining the stock room
• Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
• Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors
• Understand and follow health, safety and security procedures, and play an active role in preventing stock loss

The Ideal Candidate

As a Sales Associate, you are an essential part of a team that delivers the extraordinary service our customers expect from Selfridges. Maintaining the highest of retail standards, keeping up to date on product knowledge and replenishing stock, customer service is at the heart of what you do. An expert for all things Selfridges and the go-to person to help our customers, you are fully knowledgeable of everything about the store including the latest events and services that only Selfridges can offer.

As a Sales Associate you will:

• Deliver exceptional service to our customers by building rapport, sharing product knowledge and catering to their needs
• Conduct refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services
• Work as part of a team focused on creating a memorable customer experience. From selling and replenishing stock, cashing up and organising rails, to hosting, you understand there is more to the customer experience than just selling
• Manage customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area
• Be responsible for the stock in your department, from unpacking deliveries, (new and replenished lines), to completing audits and maintaining the stock room
• Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
• Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors
• Understand and follow health, safety and security procedures, and play an active role in preventing stock loss

About the Company

Our Creative Spirit 

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome. 

Our Awards Cabinet 

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times.

Our Future 

Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside selfridges.com and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences. 

Everyone is welcome

We are committed to a diverse and inclusive working culture, and we see this as key to our success and our working culture. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all. We are diverse, we are inclusive, we are Selfridges.

The Fun Stuff  

There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year. 

Other benefits and rewards include:

• Generous bonus and/or commission scheme 
• Discounted gym memberships 
• Pension contributions  
• Annual travel pass and cycle to work schemes 
• Up to five paid volunteering days
• Access to a wide range of training programmes to help your career development

Selfridges