Head of Digital Technology

Role Responsibility

The Head of Digital Technology reports directly to the CIO and working very closely with the Customer and Digital Director, Director of Customer Experience, and Heads of Product for Digital domain

Directly accountable for the engineering, planning, leadership, and direction of the technology capabilities that will support the delivery of Selfridge’s digital & CX strategy, including data and insight for customer and wider business enterprise strategies.

Build an end-to-end agile, Digital Technology Delivery function that facilitates regular, repeatable and reliable change across the digital platforms, in line with the Digital & CX Product Roadmap

Define and implement an agile product development lifecycle that facilitates the Digital Change function

Working in close partnership with the Heads of Product within the Digital domain to validate backlog item feasibility, value and usability; as well as design and iterate a reliable system to drive the most valuable change possible for our customers and our business

Collaborate with and influence peers in the Tech Team to own overall solution design and implementation in line with the Product Roadmap, including technical foundations that underpin our digital ambitions

Collaborate with Tech peers to Design & Build a 24/7 Digital Operations function, integrated with the IT Service Desk, which appropriately supports the international nature of the digital business

Have an in-depth knowledge of enterprise software engineering tools, practices and processes to enable repeatable and reliable change

Be a recognised leader in the field of digital technology within the Retail sector

The Ideal Candidate

How you’ll do it…you will be:

A proven track record of driving transformational innovation to business processes, services and systems for complex organisations through the effective use of digital, data and technology

Outstanding communication and influencing skills, with the ability to manage, engage and collaborate with a wide range of complex stakeholders, building a shared and compelling vision

An excellent leader of people who improves capability, builds a diverse and inclusive team and exhibits an engaging and adaptable style that connects with people at all levels

Experience of using data to encourage innovation and track benefits

Proven experience of delivering high quality, customer focussed services in a complex and changing environment, providing effective scrutiny and demonstrating a practical approach to problem solving

Experience of being part of a Digital and / or IT Leadership Team, helping define strategy and seeing that through to delivery

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business

About the Company

Our Creative Spirit 

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome. 

Our Awards Cabinet 

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign.  

Our Future 

Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside selfridges.com and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences. 

Everyone is welcome

We are committed to a diverse and inclusive working culture, and we see this as key to our success and our working culture. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all. We are diverse, we are inclusive, we are Selfridges.

The Fun Stuff  

There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year. 

Other benefits and rewards include:

• Generous bonus and/or commission scheme 
• Discounted gym memberships 
• Pension contributions  
• Annual travel pass and cycle to work schemes 
• A volunteer day for all team members 
• Access to a wide range of training programmes to help your career development

Selfridges