Creative Traffic Manager

Role Responsibility

The Creative Traffic Manager is responsible for the flow of traffic through the creative teams, ensuring smooth workflows, efficient resource allocation and timely project deliveries. The role is integral to a high-functioning creative team, allowing colleagues across creative disciplines to maintain optimum focus on their ideation and outputs. They will be the first point of contact for all internal stakeholders within the Business. The Creative Traffic Manager reports into the Senior Creative Operations Lead, within the Strategy and Operations team.

As Creative Traffic Manager, you will:
 

• Optimise the flow of projects and tasks across a fast-paced, wide-ranging and multi-faceted workload, allocating resource in line with team capacity.
• Support the Senior Creative Operations Lead in providing a central point of information and transparency for the project briefs coming into the Creative Function.
• Seek required information to ensure briefs are detailed and robust, and sense check their viability against the Creative roadmap and strategic business priorities.
• Ensure projects are realistically trafficked across the function and that briefs are served to the right team at the right time, using the relevant systems and software.
• Determine resource requirements and providing consultation on the planning of projects in partnership with the Creative Project Management team.
• Communicate matters of logistics and scheduling to all stakeholders clearly, ensuring all areas of remit and responsibility are understood and agreed.
• Monitor projects and workload, adjusting where necessary to ensure that the demand meets the team’s capacity.
• Escalate issues or propose solutions in regard to workload, resource and prioritisation in a clear and timely manner.
• Provide transparency and clear accountability at all times.
• Maintain a harmonious balance between creativity and efficient productivity.
• Build collaborative relationships with key stakeholders to ensure an efficient and mutually beneficial workflow.
• Manage freelance requirements and bookings.
• Work with the wider Business to help them understand the correct briefing process.

The Ideal Candidate

• Apple Mac/computer literate. You will have experience using Microsoft word, PowerPoint and Excel. Experience using monday.com project management system preferred.
• You will have experience either in-house or a design studio, having worked with graphic designers, and have a strong understanding of the design and print production process.
• Strong proactive problem solving abilities, always thinking solutions first.
• Highly organised. You will facilitate focus, accuracy and quality in a fast paced creative environment.
• A strong communicator. Managing multiple stakeholders across the business - show strong initiative, energy and enthusiasm while also being able to motivate, inspire and lead resources in a collaborative way.
• Focused and self-motivated. You will have the ability to work effectively to help deliver projects to deadline.
• Comfortable managing a heavy workload, multi-tasking and prioritising numerous projects at any one time.
• Calm within a busy environment. You will be able to prioritise and adapt, multi-task effectively and switch planning due to the reactive nature of the business.
• An example of our values, a trusted and respected colleague.

About the Company

Rewards and benefits 

Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• A sustainable car salary sacrifice scheme (subject to eligibility criteria)

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

To ensure every feels welcome, we offer support at every stage of the application and interview process.  Should you need it, please let your recruitment contact know and they will be more than happy to help.

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges