Corporate Gifting Account Assistant

Job Introduction

Job Introduction

As a Corporate Gifting Account Assistant, you will play a crucial role in the department, assisting with the facilitation of client orders as well as supporting the department manager and brand specialist to manage the daily operation.

Customer service is at the heart of what you do, you will be an expert for all things Selfridges and the go-to person to help our customers. You are fully knowledgeable of everything about the store including the latest products, events and services that only Selfridges can offer.

As a Corporate Gifting Account Assistant, you will…

· Support the team with the execution of client orders, checking stock availability and reserving items as required.

· Carry out all POS procedures correctly, creating transactions for payment and setting up dispatches.

· Own the in-store dispatch procedure for the corporate Gifting department.

· Assist with the facilitation of gift card orders, ensuring all gift card numbers are registered on the Corporate Gifting database.

· Support the team with delivery tracking requests, monitoring deliveries as required and highlighting any concerns to the management team.

· Assist with building bespoke hampers throughout the campaign.

· Manage administrative duties within the department on a daily basis, prioritising as needed.

· Manage the Corporate Gifting CRM database, ensuring all details are accurately entered and maintained in line with GDPR guidelines.

· Participate in team activities and meetings, supporting the senior team with business development and pitch decks.

· Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors.

· Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs.

A bit about you

· A great communicator. You will be able to positively engage with all types of team members and customers (domestic and international) with varying needs & requirements.

· Well Informed. You will develop excellent product knowledge by following trends and being aware of our competitor’s activity, along with taking part in supplier training.

· Known to be a sales and service expert. You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate.

· Problem solving skills. You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer.

· Confident to work on your own as well as part of a team, ensuring tasks are prioritised accordingly and completed in a timely manner.

· Flexible. Responsive to business needs, you are happy and comfortable to take responsibility for tasks that may go beyond the role expectation.

· IT savvy, with extensive experience using Microsoft 365.

Selfridges