Events Coordinator

Job Introduction

Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…  

Rewards and benefits 

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• Annual travel pass and cycle-to-work schemes  

• A sustainable car salary sacrifice scheme 

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Role Responsibility

We are looking for a VIP Events Coordinator to work as part of the events team to implement the delivery of a creative, innovative and extraordinary programme of VIP events and experiences across the business, ensuring Selfridges is a market leader. The candidate will touch base with all categories, from fashion to food as well as key external partners and provide support on both physical, digital and hybrid activity.

Role Scope:

Supporting the VIP Experiences team, the candidate will help to research, plan, produce, coordinate and deliver projects working on budget, on brand, and in line with the Selfridges VIP objectives. These projects may vary from VIP Engagement, elevated service offers, in store and online events, exclusive packages and external partnerships.

This wide role requires relationships across the business including Buying, Creative, Retail Operation and digital, helping to deliver events and experiences that support the brand identity and the customer engagement strategy and drive profitability and profile for Selfridges.

Key Responsibilities:

• Facilitate and support a programme of events and special projects for our VIP customers both within the monthly VIP Newsletter and Ad Hoc opportunities
• Tracking and documentation of VIP events including RSVPs, attendance, feedback, successes and learnings
• Creating VIP event communications and supporting in newsletter creation and delivery
• Costing and project budgeting, raising and tracking PO’s and invoices and following through to budget reconciliation
• Prepare and manage documents to track cost and expenses to reviewed with VIP event manager weekly
• Communication of projects to all key stakeholders from Project Packs to Critical paths and Briefing Documents developing agendas and timelines
• Develop and maintain a robust network of strong working relationships across the business and externally including partners and suppliers
• Develop and maintain regular meetings coordinating between VIP and events teams to ensure streamlined communication and workflow
• Negotiating with vendors and creating contracts and agreements with in-house legal team
• Ensure that all reporting is up to date for internal stake holders including post event wash-ups
• Support team on research and presenting materials for projects

• Ensure all events meet Health and Safety and Security standards
• Ensure all events meet data security and GDPR standards
• Brief in Graphics and Creative in a timely manner for events collateral and builds
• Supporting and deliver events on live days and build up with physical set up, staff management, hosting and production
• Client liaison for duration of projects

The Ideal Candidate

We are looking for someone with the following experience:

• 2 years experience in Events including production and communications (preferably Luxury retail)
• Great and natural ability to network, develop internal/external contacts and working relationships across a diverse range of functions
• Excellent communication skills
• Excellent written and presentation skills
• Excellent planning and organisational skills
• Excellent budget management
• Strong time management in a fast paced and multi-faceted environment
• Strong understanding of VIP customer
• Enthusiasm and passion to deliver innovative, creative and exciting projects

About the Company

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges