VIP Events Coordinator - Manchester & Birmingham (12 month FTC)
Job Introduction
Key Purpose:
As a VIP Event Co-ordinator, you’ll support a programme of exclusive market leading events, projects, and customer engagement strategies for our VIP customers across our regional stores. Each experience will ensure our customers receive the most personal level of service, extraordinary experiences, and tailored communications across all touchpoints.
You will work on multiple, simultaneous, projects, whilst managing various stakeholders and interacting with teams across the business. The role will work closely with, the central and regional events team to deliver events and experiences retaining our existing elite customers and acquiring new VIP customers.
You won’t be afraid to push the boundaries, ensuring that Selfridges remains a leader in VIP experiences. You will be an excellent communicator who will keep everyone up to speed and will bring teams and stakeholders on the journey with you along the way.
Role Scope:
To support the Senior VIP Event Manager to create innovative, highly effective, market leading events and experiences which deliver against key business priorities.
Researching, creating, and producing projects that strategically drive engagement with our VIP customers.
Key Responsibilities:
· Support the Senior VIP Event Manager to curate, develop & deliver strategic communications, events, and experiences for our VIP Customers in Manchester and Birmingham.
· Work as part of a team to support and deliver VIP events and activities to an exceptionally high standard.
· Track and document VIP events including RSVPs, attendance, feedback, successes, and learnings.
· Brief VIP event communications that support newsletter creation and delivery.
· Costing and project budgeting by raising and tracking PO’s and invoices and following through to budget reconciliation.
· Communication of projects to relevant stakeholders, creating Project Packs to Critical paths and Briefing Documents developing agendas and timelines.
· Develop and maintain a robust network of strong working relationships across the business and externally including partners and suppliers.
· Develop and maintain regular meetings coordinating between VIP and regional Personal Shopping to ensure streamlined communication and workflow.
· Negotiate with vendors and creating contracts and agreements with in-house legal team.
· Ensure that all reporting is up to date for internal stake holders including post event wash-ups.
· Support team on research and presenting materials for projects.
· Ensure all events meet Health and Safety, Security standards as well as GDPR and data security.
· Brief in Graphics and Creative in a timely manner for events collateral and builds.
· Supporting and deliver events on live days and build up with physical set up, staff management, hosting and production.
· Client liaison for duration of projects
Key skills:
· Experience in Events including production and communications (preferably Luxury retail)
· Great and natural ability to network, develop internal/external contacts and working relationships across a diverse range of functions.
· Excellent communication skills
· Excellent written and presentation skills
· Excellent planning and organisational skills
· Excellent budget management
· Strong time management in a fast paced and multi-faceted environment
· Strong understanding of VIP customer
· Enthusiasm and passion to deliver innovative, creative and exciting projects
Person Specification:
Qualifications/ Training
· Educated to A-Level standard or equivalent.
Technical Skills:
· Microsoft Office/ PowerPoint / Excel / Word
Personal Attributes/ Behavioural Skills:
· Able to communicate clearly and efficiently with people at all levels in a variety of functions.
· Organised and able to work on multiple projects simultaneously.
· Confident, determined, and resilient.
· Able to work quickly and accurately.
· Able to think on feet and be reactive.
· Desire and intention to work with a strong team unit.
Selfridges