UX/UI Designer

Job Introduction

Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…  

Rewards and benefits 

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• Annual travel pass and cycle-to-work schemes  

• A sustainable car salary sacrifice scheme 

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Role Responsibility

Within month 1

• Introduction to the team, our process, the Selfridges brand, and our design philosophy
• Collaborate with various product squads on your first projects, & begin planning future ones

Within 6 months

• Work on underlying features that will directly affect the Selfridges customer
• Produce sketches, wireframes, high-fidelity designs, prototypes, & user flows etc.
• Present designs for review and iterate through rounds of feedback
• Optimise your work through user testing, user & stakeholder feedback, & exploration
• Understand & support delivery of the product team strategy
• Flesh out and begin to work towards your personal development plan
• Help refine our overall visual aesthetic

Within 12 months

• A deep understanding of both the Selfridges brand & the product team’s overall strategy
• Lead a project from start to finish, managing stakeholders’ expectations & delivering to timelines
• Proactively troubleshoot UX issues on our digital platforms, & support in defining where they sit with the wider strategic objectives
• Have had a major impact in developing the Selfridges digital product offering
• Champion the Selfridges values & deliver against these as part of both your long & short term projects

The Ideal Candidate

• A passion for design, with a strong understanding of relevant best practices, principles, and methodologies
• Experience working on user centred design, & knowledge of omni-channel sales approach
• Able to manage expectations of multiple stakeholders while advocating for best in class design
• Comfortable leading design end-to-end, from ideation through to development
• Proficient in modern digital design tools, such as Figma, Sketch, Axure etc.
• A strong understanding of user research & testing approaches
• Confidence in planning & prioritising your own workload
• A collaborative mindset, able to deliver your own projects whilst also being a great team player supporting wider initiatives
• Adaptable & quick learner that enjoys tackling a large variety of problems
• Strong communication skills & confidence presenting your work to both the UX team and wider business
• Natural curiosity with a desire for constant learning & improvement

About the Company

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges