UX Researcher

Job Introduction

Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…  

Rewards and benefits 

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or working remotely 

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• Annual travel pass and cycle-to-work schemes  

• A sustainable car salary sacrifice scheme 

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Role Responsibility

Within 1 month

• Introduction to the team, our process, and the Selfridges brand
• Get familiar with the research, design and product philosophies
• Collaborate with design and product squads to plan your first projects

Within 6 months

• Help the wider team understand user needs
• Be confident planning your own research projects with appropriate participants
• Work on a range of projects supporting different squads across our product teams
• Use evidence drawn from data and research analysis to represent the user in product and design discussions
• Engage stakeholders from across the business at all stages of the research process
• Be confident playing back your research insights
• Contribute to our iterative design process with continuous research
• Understand and support the delivery of the product team strategy
• Become familiar with tools that will help you understand our customers’ behaviour
• Define and work towards your personal development plan

Within 12 months

• Deep understanding of both the Selfridges brand & the product team’s overall strategy
• Help shape and evolve our user research processes and best practice
• Lead projects from start to finish, managing stakeholders’ expectations & delivering to timelines
• Comfortable working in an agile environment and able to adapt to shifting delivery timelines and priorities
• Proactively troubleshoot UX issues on our digital platforms, & support in defining where they sit with the wider strategic objectives
• Have had a major impact in developing the Selfridges digital product offering
• Champion the Selfridges values & deliver against these as part of both your long & short term projects

The Ideal Candidate

• A strong understanding of how research fits into the product design and user centred design processes
• Experience of using mixed research methods to generate actionable insights
• Knowledge of user research methods and how to apply them in practice
• Ability to synthesise and analyse raw data from a range of sources to tell compelling stories
• A collaborative spirit
• Empathy
• Inquisitive nature
• A test and learn approach

About the Company

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges