Ticketing Co-ordinator

Job Introduction

Selfridges today is more than just the sum of its products - it's a shopping experience that promises to surprise, amaze and amuse its customers by delivering extraordinary customer experiences. Our people are central to us achieving this.

Role Responsibility

Role Scope/Key Responsibilities

• Co-ordinate, administer and distribute in store ticketing for Oxford Street and the regional stores.
• Co-ordinate, administer and distribute the in store ticketing briefing process for Oxford Street and the regional stores, clearly highlighting delivery timelines/agreements for all ticketing requests.
• Working with Production Manager, create a generic ticketing requisition form for all Retail Operations Managers/Buying and Merchandising to use when ordering a ticket.
• Ensure ticketing manuals are administered to all 'internal clients' and any template adjustments are logged and the manual amended accordingly across all departments and all stores.
• Ensure all ticketing requests are logged into the system in an orderly, understandable way for easy access.
• Ensure all finished tickets are stored in the ticketing library and logged, catalogued and filed correctly to ensure easy access at a later date.
• Manage the process of distributing all tickets to the original requestor.
• Manage and distribute ticketing holders/blocks ensuring ownership and cataloguing the distribution and, where applicable the return to the ticketing department.
• Own the updating of restaurant menu templates supplied by the Graphics Team and on completion print internally and distribute to relevant Operations Managers.
• Manage a sensible fast track system when a ticket is required urgently.
• Supporting the Production Manager, manage the materials/stationery for the ticketing department and ensure all materials are ordered and replenished.
• Own the distribution/allocation of all sale ticketing and new/exclusive ticketing for the retail operations team.
• Manage your own time, prioritising workload to meet project deadlines.

Continually review ways to improve communication and efficiencies across all areas of the ticketing

The Ideal Candidate

KEY COMPETENCIES

• Organised and efficient.
• Excellent administrative skills.
• Communication and interpersonal skills.
• Clear understanding of the Selfridges brand.
• Team player.
• Energy and drive.
• Strong ‘eye for detail’.
• Manage heavy work load, multi-tasking, juggling numerous projects
  at any one time.
• Calm within busy environment.

About the Company

We are a shop run on imagination: a place where the world’s most covetable brands combine with the most extraordinary spectacles, events and ideas for an experience like no other.

We have challenged the rules of retail from day one, whilst demonstrating our unwavering commitment to sustainability.  In 2016, we were the first to be awarded with recognition for the ‘World’s Best Sustainability Campaign by a Department Store’ at the IGDS Global Department Store Summit, in-line with its focus on buying better and inspiring change. We are also recognised as the Best Department Store in the World (2010, 2012, 2014 & 2018) underlining our place at the forefront of retail. In 2018 we were recognised as a LinkedIn Top Company to work for.

Our vision is to be the destination for the most extraordinary customer experience, and our people are central to us achieving this.  As an employer we are committed to making Selfridges an exciting, inspiring and fun place to work

Selfridges