Ticketing Coordinator

Role Responsibility

To own the creation of in store ticketing – from inception to distribution. This includes client liaison, ticket production, proof reading, printing and delivery across all stores.

To produce storewide ticketing of the highest standard to enhance the Selfridges experience which is in line with the creative strategy, fulfilling Selfridges brand values and business objectives.

Role Scope/Key Responsibilities

• Co-ordinate, administer, copywrite, design, produce and distribute the in store ticketing for Oxford Street and the regional stores, clearly highlighting delivery timelines/agreements for all ticketing requests.
• Ensure all ticketing requests are logged into the system in an orderly, understandable way for easy access.
• Ensure all finished tickets are stored in the ticketing library and logged, catalogued and filed correctly to ensure easy access at a later date.
• Manage and distribute ticketing holders/blocks ensuring ownership and cataloguing the distribution and, where applicable the return to the ticketing department.
• Manage a sensible fast track system when a ticket is required urgently.
• Own the distribution/allocation of all sale ticketing and new/exclusive ticketing for the retail operations team.
• Prioritising workload to meet project deadlines.
• Continually review ways to improve communication and efficiencies across all areas of the ticketing process.
• As part of the Signage & Ticketing team you may be required to support the signage team when needed with production of vinyl signs

The Ideal Candidate

• |Degree level or equivalent in a production-related discipline.
• An understanding of basic Layout and typography.
• Apple Mac/computer literate –Microsoft word, Excel, Adobe Creative Suite.
• Knowledge of the print/production process.
• Organised and efficient.
• Excellent administrative skills.
• Communication and interpersonal skills.
• Clear understanding of the Selfridges brand.
• Team player.
• Energy and drive.
• Strong ‘eye for detail’.
• Manage heavy work load, multi tasking, juggling numerous projects
• at any one time.
• Calm within busy environment.

About the Company

Rewards and benefits 

Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• A sustainable car salary sacrifice scheme (subject to eligibility criteria)

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

To ensure every feels welcome, we offer support at every stage of the application and interview process.  Should you need it, please let your recruitment contact know and they will be more than happy to help.

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges