Tech Business Analyst – Source & Supply

Job Introduction

Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…  

Rewards and benefits 

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• Annual travel pass and cycle-to-work schemes  

• A sustainable car salary sacrifice scheme 

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Role Responsibility

As a Business Analyst you will be part of the technology team collaborating closely with our product and operational teams to identify, shape and support the successful delivery of business process and technology change through the Source & Supply domain to improve existing business capabilities and establish new ones to meet the desired business outcomes.

As part of this, you will:

Business Architecture & Enterprise / Domain Analysis

• Collaborate with the product team in shaping the product backlog and domain roadmap, identifying opportunities for efficiency, unlocking latent capability and driving value swiftly through effective shaping, grooming and sequencing.​
• Ensure the quality and integrity of the Architecture assets that cover Business Capability, Business Process and Business Information.

Business Process Analysis & Engineering

• Understand and model what the business operational teams do and why.​
• Define and document the business processes associated with all new solutions. Collaborate with the product team, business change team and operational teams to ensure all new ways of working are agreed.
• Identify opportunities to improve business processes through simplification and removing waste, process automation, and working closely with business change to agree where changes in roles and responsibilities would drive efficiency.​

Requirements Elicitation & Engineering

• Elicit, validate, refine and manage the requirements (Epics, Features & Stories) within a given initiative, including defining the expected behaviour of the solution and the non-functional requirements. This involves working as part of the delivery team and strong collaboration with the product team and broader stakeholders across business and technology.​
• Ensure the traceability of requirements through design, build, testing and deployment.

Business Solution Design, Assurance & Implementation

• Work alongside architecture and engineering to define the functional behaviour of the solution and ensure it meets the business requirements, collaborating closely with the product team.​
• Collaborates with the Quality Engineering team to establish the quality assurance strategy and approach for the initiative and support the quality activities through the delivery lifecycle. ​
• Work with the product and business change teams to support operational acceptance testing, user acceptance testing and the business implementation of new initiatives.

The Ideal Candidate

Experience as a Business Analyst both in a product and project orientated delivery environment, ideally with experience of working within Retail. Experience and knowledge of supply chain, stock management or order management would be desirable.

Experienced in business requirements elicitation and engineering, business process analysis, and business solution design & assurance in both Agile and Waterfall environments. Good understanding of a range of business analysis methods, including user story elaboration and grooming, business process modelling (BPMN) and UML (use case models and activity diagrams).

An excellent communicator, both verbal and written. You excel in the relationships you build and maintain with stakeholders and are adept at flexing your style to match the audience. You effectively engage both technical and business stakeholders (at different levels of the organisation).

A clear, logical thinker with a customer focused mindset, who demonstrates excellent interpersonal, organisational and analytical skills.

Consensus driving and organised. You will have the ability to bring together cross functional stakeholders (internal and external) and drive decision making, align on outcomes and approaches, and embed effectively into the delivery of technology solutions.

Passionate and knowledgeable about Business Analysis and industry best practice. Someone who is keen to be actively involved and contribute to the Business Analysis Chapter.

About the Company

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges