Tech Business Analyst - Customer & Omni

Job Introduction

Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…  

Rewards and benefits 

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• Annual travel pass and cycle-to-work schemes  

• A sustainable car salary sacrifice scheme 

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Role Responsibility

As a Business Analyst, you will work closely with the Product and Tech domain teams to support the successful delivery of projects & initiatives to improve existing business capabilities and establish new ones enabling us to meet the desired business outcomes. As part of this, you will:

• Collaborate with the product team in shaping the product backlog, identifying opportunities for efficiency and driving value swiftly through effective shaping, grooming and sequencing of Epics & User Stories.
• Carry out business stakeholder, “as is” & “to-be” business process / systems analysis. This includes working with the product owners and change team to define and contribute to the business engagement and change plans
• Elicit, validate, refine and manage the requirements (Epics, Features & Stories) within a given initiative, including defining the expected behaviour of the solution and the non-functional requirements.
• Ensure traceability of requirements through design, build, testing and deployment.
• Actively support all Quality and Implementation activities (including warranty).
• Fully understand the implementation of existing solutions within the domain and how they fit with the overall systems architecture

The Ideal Candidate

How you’ll do it.. you will be:

• Experienced. Background in fast paced, structured business analysis in both project and product-orientated environments. Experience of working in Omnichannel Retail is very desirable, with experience of Customer Relationship Management, Customer Engagement, and Customer Experience Online and In Store.
• Technical. Knowledge of business requirements elicitation and engineering, business process analysis, and business solution design & assurance. Understanding of a range of business analysis methods, including user story elaboration and grooming, business process modelling (BPMN), UML (use case models and activity diagrams). Experience in using requirements management tools (e.g. Jira and Confluence).
• An excellent communicator and storyteller, both verbal and written. You excel in the relationships you build with stakeholders and are adept at flexing your style to match the audience. You effectively engage both technical and business stakeholders (at different levels of the organisation).
• Passionate and knowledgeable about Business Analysis and industry best practice.

About the Company

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges