Team Leader - Team Entrance

Job Introduction

Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…  

Rewards and benefits 

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• Annual travel pass and cycle-to-work schemes  

• A sustainable car salary sacrifice scheme 

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Role Responsibility

The Services Team Leader will be instrumental in supporting the Stores Services vision. Whilst there is a particular focus on the team entrances the aspiration is for the candidate to provide support for the management team set across Services.

As a Services Team Leader you will:

•Have a passionate approach to service especially in ensuring there is a world class welcome for team members arriving to and from work

•Deliver a world class operation and collaborating with other support functions including L&D, facilities and security

•Supervising the team at team entrance as well as broadly across services

•Coaching and training team members and promoting their development and maximizing cross training opportunities

•Support the delivery of the people plan especially in recognizing excellent work and achievements

•Support with duty management across services in supervising team members, managing the operation and supporting the management team

The Ideal Candidate

How you’ll do it…you will be:

•Enthusiastic – positive and self motivated

•Ownership – take responsibility and deliver especially in terms of managing the operation within team entrance

•Service focused – clear passion for doing our very best for customers and team members (internal and external)

•People focused – Keen interest in the development and well being of our team

•Flexible –happy to support across different areas across services and motivated as part of your own development

•Initiative – constantly improving the service at team entrance and taking full ownership of the environment

•Confident – in making decisions and a point of contact for our teams

•Collaboration – working effectively with multiple stakeholders and trying to find solutions

About the Company

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges