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Restaurant Supervisor

Please Note: The application deadline for this job has now passed.

Restaurant Supervisor

Job Introduction

Are you looking for a Supervisor role that gives you the chance to work in a restaurant for one of the World’s most iconic department stores? Are you passionate about food and want to share your joy of good food with customers and team members from many different walks of life? Looking for a company that wants to help further your career in restaurants as well as provide you with an exciting, inspiring and fun place to work?  

 

If the answer to all of these questions is ‘yes’ then you’re just the kind of person we’re looking for! 

Role Responsibility

There is more to Selfridges than exclusive designer labels. In fact, over 20,000 customers dine at our cafés and restaurants each week (that’s a lot of customers!) If you can mirror the exceptional standard of service throughout the store, we can offer you an exciting environment with plenty of variety and loads of opportunities to grow. 

 

As our new Supervisor, you will:

 

  • Do so much more than just meet expectations. You’ll provide a bespoke service to customers from all over the world, taking enormous pride in maintaining our high standards, driving sales and hitting targets.
  • Deliver the impeccable service our customers expect, with a genuine passion for health and fitness and the range of dishes we offer as well as knowledge of products and all the different kinds we sell at Selfridges.
  • Focus your efforts on providing outstanding customer service, assisting the Restaurant Manager in the smooth running of the restaurant.
  • Oversee everything from team coverage and transaction processes, to general housekeeping requirements.
  • Use your calm and diplomatic nature to be on hand to quickly resolve any queries or complaints that our customers may have.
  • Live and breathe our values and inspire your fellow team members to do the same!

The Ideal Candidate

  • As a part of our team in restaurants, you’ll demonstrate a keen interest in delivering the world-class standards and customer experience that we are renowned for.
  • You’ll always look to genuinely connect with customers and you’ll have a good time doing it too (there’s no fun like work after all, as Harry Gordon Selfridge once said!)
  • You’ll be super professional with the ability to handle tricky situations in a calm, diplomatic way.
  • Your communication skills will be strong and effective, and you’ll display a confident understanding of restaurant operations.
  • A positive, can-do attitude is what we love here, and you’ll always be prepared to go above and beyond for our customers.

This job is a brilliant opportunity to surround yourself by a diverse team, with experience across an array of catering and hospitality disciplines from which you can learn a great deal. It doesn’t just stop at restaurants either - we have lots of opportunities to get involved and collaborate on projects and in communities internally, so no two days will ever be the same. As Harry Gordon Selfridge once said, ‘There’s no fun like work!’ 

About the Company

 

 

Rewards and benefits 

Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

  • Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working

  • Generous annual leave that increases with length of service 

  • Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

  • Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

  • Defined pension contribution scheme  

  • Generous bonus and/or commission scheme  

  • Enviable team member discount including sale previews and double discount days 

  • Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

  • Subsidised gym memberships  

  • A sustainable car salary sacrifice scheme (subject to eligibility criteria)

  • Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

  • Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

  • Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

 

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

To ensure every feels welcome, we offer support at every stage of the application and interview process.  Should you need it, please let your recruitment contact know and they will be more than happy to help.

 

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges

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