Supervisor - Brass Rail

Role Responsibility

As a supervisor you will do much more than just meet expectations. Instead, you’ll provide a bespoke service to customers from all over the world, while you take enormous pride in maintaining our high standards, driving sales and hitting targets. Our customers expect impeccable service delivered by people with a genuine passion for health and fitness and the range of dishes we offer as well as knowledge of products, fashion or non-fashion.
 

Focusing your efforts on providing outstanding customer service, you’ll assist your Restaurant Manager in the smooth running of the restaurant. This will mean overseeing everything from team coverage and transaction processes, to general housekeeping requirements. Using your calm and diplomatic nature, you’ll also be on hand to quickly resolve any queries or complaints that our customers may have. And you’ll do it all while maintaining Selfridges’ renowned levels of service excellence.

The Ideal Candidate

Bringing your personality to the service experience you will always look to genuinely connect with your customers while thinking creatively to bring their extraordinary dining experience to life. As well as having the ability to work well as part of a team, you’ll be willing to embrace opportunities to build your impeccable sales skills in order to offer quality and reassurance to all of our customers.

With proven supervisory experience gained in a retail or restaurant environment, you’ll lead by example in what is often a fast-paced and vibrant environment. Your professional nature will mean that you are expert in handling tough problems and situations through your natural ability to communicate effectively, and with a confident understanding of Restaurant Operations, you’ll also be highly organised, with excellent attention to detail and strong relationship management skills.

Selfridges