Store Host - Key to the City - Birmingham 2022
Job Introduction
Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…
Rewards and benefits
Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary.
Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or working remotely
Generous annual leave that increases with length of service
Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations
Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies
Defined pension contribution scheme
Generous bonus and/or commission scheme
Enviable team member discount including sale previews and double discount days
Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment
Subsidised gym memberships
Annual travel pass and cycle-to-work schemes
A sustainable car salary sacrifice scheme
Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members
Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance
Access to a wide range of training programmes to help your career development
Read on to find out how you can play your part in Reinventing Retail…
Role Responsibility
To honor this year's Commonwealth Games (known as Birmingham 2022) we're collaborating with local communities on an exciting arts and events programme.
Birmingham 2022 has the biggest ever sports schedule in the event’s history, with 286 sessions across 11 days of live sport. We kicked off celebrations in April, when we welcomed the public to our Birmingham store to create handmade gifts using upcycled and locally sourced materials, as part of Craftspace’s 4,600 Gifts initiative. Now we’re teaming up with Fierce, Birmingham’s most daring contemporary arts festival, to shine a light on the city’s creativity.
Key To The City
The brainchild of artist Paul Ramírez Jonas, Key to the City is a public art project first released in New York in 2010, allowing the public to access exciting, unusual, and hidden locations across urban spaces. This year, Key to the City is in Birmingham and Selfridges is taking part.
Brought to life by Fierce, Key to the City invites you to discover 22 intriguing places across Birmingham, from private gardens to underground tunnels and even a locked museum drawer. Whether you’re exploring the city for the first time or want to gain a new perspective on the place you know and love, Key to the City is a fun way to see Birmingham in a new light.
We are looking for Store Host's to greet our Keyholders and provide them with an extraordinary Selfridges experience.
As a Host, you will be the expert for all things Selfridges and Key to the city; the go-to person to help our customers with their queries. Fully knowledgeable and understanding, it is your job to tell our customers all about the event and give them the best service that only Selfridges can offer.
The Ideal Candidate
- A great communicator. You will be able to positively engage with all different types of customers (domestic and international) with varying needs and requirements
- Well informed. Remaining continuously updated as to the store layout and services in order to be able to share the right information
- Known to be a sales and service expert. You’ll need to use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate
- Collaborative. You’ll work closely with team members to stay updated of key changes to store information and work together where required to exceed customer needs
- Approachable. Providing our customers with warm and friendly interactions
- A proud shopkeeper. You’ll celebrate everything about Selfridges and be keen to use this enthusiasm to engage and excite our customers
- Problem solving skills. You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer
- An example of our values, a trusted and respected colleague
About the Company
Everyone is welcome
Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.
Our awards cabinet
We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times.
Selfridges