Store Commercial & Operations Manager
Job Introduction
Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…
Rewards and benefits
Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary.
Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working
Generous annual leave that increases with length of service
Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations
Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies
Defined pension contribution scheme
Generous bonus and/or commission scheme
Enviable team member discount including sale previews and double discount days
Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment
Subsidised gym memberships
Annual travel pass and cycle-to-work schemes
A sustainable car salary sacrifice scheme
Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members
Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance
Access to a wide range of training programmes to help your career development
Read on to find out how you can play your part in Reinventing Retail…
Role Responsibility
As the Store Commercial & Operations Manager, you and your team will play a key role in enabling and facilitating an extraordinary experience for our customers by supporting the effective day to day running of the Division you are a part of.
You will support the Divisional Manager to achieve commercial targets and to maximise commercial success by providing insight, evidence and solutions to facilitate opportunities and minimise risk. You will be instrumental in driving excellence in back of house standards and tasks that will ultimately enable the Department Managers across the Division to reach key performance metrics and sales plans.
As a Store Commercial & Operations Manager you will:
Support the Divisional Manger with the day to day running of the Division - ensuring our team, spaces, product and experiences are always in line with desired standards
Strengthen and develop operational efficiencies across the Division (stock, payroll, operations), collaborating with the Divisional Manager on a unified approach across both front and back of house
Support the Divisional Manger to deliver the loss prevention plan, initiating and delivering appropriate action on stock related losses, markdown, wastage and any other stock related impacts with the ultimate goal of increasing stock accuracy within the division.
Ensure that the Division is fully compliant at all times with trading standards legislation, health & safety legislation and security processes
Support the Divisional Manager to achieve commercial targets and to maximise our commercial success, providing insight, evidence and solutions to facilitate opportunities and minimise risk
Partner with the Divisional Manager and Department Managers to plan effectively for key trading events (e.g. sale, preview, promotions, new season and calendar events) facilitating operational excellence and maximising the commercial opportunity
Support the Divisional Manager with Property and Design Projects, partnering with key stakeholders to implement and deliver our new spaces, sites and experiences for our customers
Develop and maintain effective relationships with the Department Managers across the division, enabling collaboration by supporting and influencing their decision making where relevant
The Ideal Candidate
Encouraging and connect thinking above and beyond the obvious, whilst empowering teams to experiment and think differently, when tackling new challenges and or opportunities
Driving innovation, anticipating developments and seizing commercial and strategic opportunities, seeing them through to a successful outcome
Naturally pragmatic and solutions orientated. You can see the risks and opportunities within processes and procedures and are able to offer solutions
Analytical and curious. You are able to read and interpret data, understanding the nuances between each store, and adapting as needed
Collaborative. Working with key stakeholders to simplify ways of working, influencing where necessary to drive change
Great at influencing and negotiating, whilst building professional, lasting relationships at all levels. Adapting your approach depending on your message and audience
A strong leader. Passionate about coaching and developing your team and creating opportunities for growth and succession
An expert in retail, passionate about using your knowledge to create the extraordinary both front and back of house
About the Company
Everyone is welcome
Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.
Our awards cabinet
We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times.
Selfridges