Personal Shopping Operations Analyst

Role Responsibility

Effectively analyse the shopping services sales performance, customer and cost metrics using data to support Personal shopping divisional team. Measure and report findings against the business objectives and offer solutions.

•Productivity of spaces used by shopping services teams including but not limited to, all personal shopping spaces, gifting concierge, Virtual studio.

•Create the operational framework to enable the correct management of tracking the open to buy spend, raising of PO’s, stock management and consequent appointments and final sales, including deposits.

•Visualise data to give recommendations to key stakeholders. Utilise data to illustrate opportunities to better manage time and processes

•Liaise with key stakeholders and produce event guidelines within Personal shopping and track comparative analysis for key calendar events. ​

•Liaise with the events team to ensure operational efficiency with the end to end experience

•Liaise with the VIP team to ensure operational efficiency and collaboration across client analysis

The Ideal Candidate

•A successful candidate will have extensive experience working within Retail. Knowledge and experience of, retail operations or Buying and Merchandising

•A clear, logical thinker who demonstrates excellent interpersonal, organisational and analytical skills 

•Collaborative. Working with key stakeholders to simplify ways of working, influencing where necessary ​

•A great communicator. You have excellent influencing and negotiating skills, whilst building professional, lasting relationships at all levels . Able to build strong working relationships across all areas especially with Retail Ops teams, Finance, IT and B&M ​

•Customer-focused, putting your customers at the heart of everything you do

•Naturally pragmatic and solutions orientated. You are calm under pressure and can break down complex problems and provide innovative solutions

•Flexible. Able to adapt your style to suit different situations and comfortable working with ambiguity

About the Company

Our Creative Spirit 

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome. 

Our Awards Cabinet 

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign.  

Our Future 

Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside selfridges.com and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences. 

Everyone is welcome

We are committed to a diverse and inclusive working culture, and we see this as key to our success and our working culture. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all. We are diverse, we are inclusive, we are Selfridges.

The Fun Stuff  

There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year. 

Other benefits and rewards include:

• Generous bonus and/or commission scheme 
• Discounted gym memberships 
• Pension contributions  
• Annual travel pass and cycle to work schemes 
• A volunteer day for all team members 
• Access to a wide range of training programmes to help your career development

Selfridges