Service Manager , Womens Denim

Role Responsibility

The main purpose of the role is to support the Department Managers and Sales Managers in driving world class service by taking ownership for ensuring seamless customer interactions and shop floor operations on a day to day basis. You’ll spend most of your time on the shop floor working closely with customers and with the team, and your observations and feedback will support them in developing their service skills. You will be known as an ambassador for world class service, and you will have the opportunity to contribute to the overall strategy for driving service across the store.

The Ideal Candidate

You will be an authority when it comes to customer service, and you will have previous experience of engaging other people to deliver your vision. Within this role you will need to feel confident in giving feedback to others, and you will need to demonstrate your passion and enthusiasm for creating an extraordinary customer experience. In addition, you’ll be highly organised, with excellent attention to detail and strong relationship management skills.

About the Company

With our Vision, to be the destination for the most extraordinary customer experience, innovative and iconic ways to make this a reality are never too far away. Team members across our business strive to keep our Vision a reality through the values we live day to day and the stories we make, tell and share.

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