Senior Restaurants Manager

Job Introduction

What is the role?

As a Senior Restaurant Manager , you will be responsible for maximising the profitability of the division now and in the future, achieving excellent customer service and hospitality  standards through your teams. Pro-active in driving and developing future business, and influencing decisions, you will identify opportunities and risks using external market trends and competitor insights. Part of the senior retail leadership team, you will not only lead, develop and inspire your division, but also the wider store. Championing initiatives across services, operations and wellbeing.

As the Senior Restaurant Manager you will:

•Drive all commercial  opportunities, constantly seeking to improve sales and profitability managing all costs within budgets and ensuring standards front and back of house are world class

•Lead and inspire a skilled management team to sustain high performing teams through coaching and development, taking action when appropriate

•Collaborate with senior leadership to action the company vision, ensuring effective implementation of initiatives

•Challenge and develop operational efficiencies across the division and the store

•Monitor divisional sales and profit, delivering appropriate action, including stock loss and wastage 

• Drive service standards across all Restaurants (ob and concessions) – monitor guest reviews  and take action accordingly

•Plan effectively for key trading and calendar events (e.g. Easter, Valentines and Christmas) and ensure implementation

•Be responsible for concession relationships. From supporting the achievement of sales plans, to highlighting risks and opportunities

•Ensure that the Division is fully compliant at all times with trading standards legislation, food hygiene standards, heath and safety legislation, pest control and security standards

How you’ll do it…you will be:

•Commercially astute. You are responsive to customer needs as well as market and competitor trends. Taking opportunities to improve performance by creating and owning a clear plan to deliver results

•An experienced Restaurant Operator with the skills and experience to work in a high volume, fast paced, environment but with a clear focus on luxury service as well

•A great communicator. Friendly and confident in your manner you excel in the relationships you build with customers, team members, stakeholders and concessions

•Engaging with the ability to influence multiple stakeholders across various functions in order to drive change 

•Naturally pragmatic and solutions orientated. You are calm under pressure and can give clear guidance

•A natural and service focused leader. Coaching team members to drive performance, service and enable change as well as supporting development

•A team player. Bringing ideas and sharing best practice with the senior management team, whilst supporting others as appropriate

•Collaborative. Working flexibly as part of the management team you will support in projects and cross functional meetings as appropriate

•An example of our values, a trusted and respected colleague

KPIs
 Sales - Total OB and concession sales (LY and Plan), and profit
 Stock loss – Wastage, food waste
 Service – Guest reviews – e.g. Open Table
 People – Absence, turnover, engagement, and hand scan compliance
 Payroll – Cash and percentage to sales

Selfridges