Senior Quality Engineer - Corporate Systems

Job Introduction

Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…  

Rewards and benefits 

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or working remotely 

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• Annual travel pass and cycle-to-work schemes  

• A sustainable car salary sacrifice scheme 

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Role Responsibility

The “Senior Quality Engineer “(Agile Testing Manager) is responsible for defining and assuring the Quality of the solution for the projects / initiatives within the corporate systems domain. The role is responsible for high level Test strategy, Planning, Test delivery governance, Building automation approach & framework, and supporting the development and implementation of the solution through all environments to production.

This role requires a strong quality leadership , Quality Engineering and Retail domain expertise for leading cross functional testing teams across the domain in validating and implementing the complex strategic initiatives. The candidate would need to define the E2E testing strategy and build a roadmap for processes, automation, tools, frameworks and skill sets within the domain working along with Quality Engineering Chapter Lead. One of the key deliverables for this role is also to implement End to End test automation for the testing programs as well as automate End to End regression for all BAU flows.

May have responsibility for planning, budgeting, and policy formulation within area of expertise. Involved in short-term planning resource planning.

Full Test management responsibility of inhouse or supplier team within that domain, which may include line management. Manages initiatives related to User Acceptance Testing (UAT) process and product rollout into production

 As Senior Quality Engineer you will:

• Define & Implement of Domain Test Strategy, technical assurance on complex. Management of all Corporate Systems Squads and Projects through the test phase (including managing budgets, resource planning and 3rd party vendors), tracking, reporting, and managing continuous improvement of quality practices.

• Work with the delivery team participating in all estimation and planning sessions, defining, and creating acceptance test criteria at a domain level.

• Bring value to requirements engineering (such as three-amigos conversations) to prevent quality issues arising from vague, inconsistent, or untestable requirements , drive and implement the Shift Left QA approach

• Ability to evolve whole team approaches to quality and coach teams to understand how they all contribute to continuous testing in the CI / CD pipeline and the rest of the delivery and run cycle

• Work closely with the vendor resources to ensure they are cross trained across applications and have a complete understanding of the various interactions within the eco system for a given End to End flow

• Coach, mentor & support Quality Engineers in automation best practices, tools, framework, planning & delivery of test automation strategy

• Identify the areas of risk, provide ongoing visibility of those to the Programme Management team, effective risk mitigation and introduction of best practices.

• Demonstrate the ability to utilise metrics, and other forms of production feedback (such as monitoring) to revise risk views and feed back into future enhancements of the delivery engineering pipeline

• Demonstrate good hands-on experience or expertise in non-functional testing such as performance, accessibility, and security testing

The Ideal Candidate

• Comfortable with both packaged and bespoke applications. covering at least one of the following domains: HR, Payroll, Finance, Modern Workplace, Legal and the broader backoffice areas

• Experienced in collaboration tools (i.e.. Microsoft O365 - including Teams and Power Apps), Core HR and Payroll (Workday), Core Finance (Oracle EBS).

• Knowledge of Finance and HR processes and policies. Good understanding of enterprise integration preferably Workday and/or Reflexis

• Experienced with different delivery lifecycles and service delivery methods

• Hands-on experience including setup and configuration (e.g., Cypress, Selenium, CodeceptJS, CodedUI, Protractor)

• Familiar with Test Management (Zephyr, JIRA etc),Automation and CI/CD (Git Hub/ Jenkins) tools and techniques

• Knowledge on API, Contract & Middleware testing

• Device App testing experience (Browserstack, Percy)

• Knowledge and hands on experience in Java and web technologies like JavaScript, ReactJS,  Selenium, + CucumberJS, Galen, Gatling and Cloud platforms

• A motivated self-starter, enthusiastic, resilient, personally effective, pro-active with a flexible attitude to work

• Have strong strategic and analytical problem-solving skills, has a keen attention to detail and a good commercial sense;

• Able to build strong relationships and credibility

• Possess excellent communication and interpersonal skills

• Communicate information in a relevant and concise fashion, mindful of and tailored to the audience

• Prioritise work and remain focussed on the most critical tasks, ensuring time and resources are used efficiently and effectively

• Confident, able to make tough decisions and stick to them when questioned

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business

About the Company

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges