Senior Product Manager- 12 Month FTC

Job Introduction

Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…  

Rewards and benefits 

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• Annual travel pass and cycle-to-work schemes  

• A sustainable car salary sacrifice scheme 

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Role Responsibility

A Senior Product Manager will drive the product vision and outcomes for customers, end users and stake holders

Reporting into the Head of Product and working closely with the business and the tech team creating exciting new experiences for our customers and opportunities for our business.

Key Responsibilities

• Line Management of a Product Manager within the team, helping them develop their Product skillsets and coaching them to develop in their role. 

• Lead the identification of opportunities for the Product and developing these into a Product backlog, ensuring there is always clear value add and stakeholder buy-in

• Manage single or multiple squads, writing user stories, defining MVP (Minimum Viable Product), and partaking in ceremonies

• Be the ‘go to’ person for your Product bringing innovative ideas whilst using your own expertise and experience to ensure the best outcomes are delivered for customer and business

• Work with the tech teams to ensure wider dependencies and implications for changes are understood and managed, building a clear understanding of our technical architecture
• Inform squad level budget in partnership with Delivery and build out future capability by driving strategic vision for the overall Tribe

• Build and maintain relationships with your key stakeholders. Guiding the product function and wider stakeholder group to establish cross-functional ways of working  

• Work closely with Digital Analytics to define clear KPIs for initiatives and ensure post implementation analysis is conducted to drive learnings

• Collaborate with User Research and UX teams to ensure customer journeys are continuously optimised and best practices adhered to in relation to accessibility and usability

• Keep on top of market trends and feed these back into the Product team

• Be an active member of the Product community, mentoring and supporting the development of others

The Ideal Candidate

• Product development experience, a thorough understanding of the complete product life cycle

• Experience in developing a clear Product Strategy and working with stakeholders, delivery, and engineering to deliver on this

• Confident working in an agile environment

• Highly organised, motivated, and able to work well as part of a close team

• Articulate and confident communicator across all business levels

• Confident in adjusting scope to meet business deadlines

• Strong team player with excellent communication and interpersonal skills

• Strong Product leadership, being able to mentor and coach more junior team members to support their growth and development

About the Company

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges