Senior HR Shared Service Workday Assistant

Job Introduction

Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…  

Rewards and benefits 

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• Annual travel pass and cycle-to-work schemes  

• A sustainable car salary sacrifice scheme 

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Role Responsibility

KEY SKILLS AND AREAS OF RESPONSIBILITY

• work with the HR Shared Services Manager to deliver an efficient Shared Service model to all Selfridges sites and systems to ensure excellence in customer service
• produce and send out offer packs, including offer letters and contracts to new joiners for  all levels and functions in the business.  Including enrolling onto the Big Yellow Welcome Induction.
• management of the full worker life cycle – from staffing to compensation – using the HR management system – Workday.  Including:

• modify and create organisational structures
• support and review of the job change business processes
• sickness recalculations post changes to Hours
• password & MFA re-sets
• daily administration of the HR Admin Workday inbox
• daily resolution for telephone and email Workday enquiries relating to processes, knowledge and requests.
• Support line managers & team members with queries regarding Absence and Time modules
• Administration of the Sabbatical & career break admin process

• Second point of escalation for HR and Line Manages for resolution of system issues, including guiding, troubleshooting, investigating and correcting user actions
• be aware of SLA targets and audit requirements for the HR Shared Service function and to ensure that these are met through regular communication with the HR Shared Services Manager
• process and administer all applications for team member discount for both own bought and Contingent workers both manually and via the Salesforce platform.
• process applications for season tickets including the addition of the request to the Payroll system, invoicing, refunds and the capture of amended data according to the defined criteria
• maintain all HR files including electronic filing of consent, ensuring compliance with the Data Protection Act and being aware of the process for subject access requests and forthcoming GDPR
• administering the refer a friend scheme
• attain a detailed knowledge of the HR System and Processes to complete Organisation Restructures with accuracy
• Management and administration of the Healthcare benefits scheme
• produce and distribute reports
• Support in systems testing to gain insight into new ways of working in HRSS
• Review and Create How to Guides for changes to existing Processes for HRSS
• Maintain effective learning materials for new functionality within the system (How to guides and upskill materials for new and existing Team members).
• Cleanse and verify the integrity of people data
• Work with managers to update hierarchies and structures to ensure team members sit in the correct place
• Work closely with the HRSS Manager to seek and identify opportunities to make improvements to business processes
• Develop and maintain good relationships with HRIS and the wider HR function to promote HR Shared Services. 
• Train new starters in HR Shared Service Team on Workday Processes and functionality to ensure full understanding and application.

The Ideal Candidate

• Experience within a fast-paced working environment essential
• Knowledge and experience in Workday is essential
• Strong customer service skills are essential, and they must be comfortable with multi-tasking and working under pressure to meet deadlines.
• A good working knowledge of Microsoft Office packages, including Excel is essential for this role.
• The successful candidate will be an experienced administrator, extremely organised, resilient, and confident, with a strong attention to detail.
• On occasion, travel to our London and Regional stores may be required.
• Ability to work under pressure to deadlines
• Good communication skills
• Adaptable/flexible
• Excellent HR system skills

About the Company

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges