Senior Facilities Manager role

Job Introduction

Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…  

Rewards and benefits 

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• Annual travel pass and cycle-to-work schemes  

• A sustainable car salary sacrifice scheme 

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Role Responsibility

We are looking for a Senior Facilities Manager to join our property team:

• Own the delivery of world class environments across our stores as well as our office and workplace campus.
• Lead and manage the operational facilities teams, both internally, and with our external service providers, to deliver best in class facilities management across all sites. This will be achieved through strong process management, as well as creative and innovative change.  
• Proactively drive change and innovation to deliver new ways of working to the business, as well managing all day to day operational needs.
• Deliver change and influence key stakeholders and the wider business, this is a key skill to the Senior Facilities Manager’s success.
• Manage and oversee any required project delivery, and ensure the plan delivers future resilience across our infrastructure and buildings.  
• Ensure the facilities management strategy protects our assets and investments.
• Create a pro active operational maintenance program, and manage the delivery across all of our managed stores, workplace and sites.
• Ensure the daily operational management of all our sites is delivered in a timely pro-active manner.
• Create alignment and an effective working structure across internal and external service providers and partners.   
•  Take a leading role identifying sustainable opportunities and initiatives and influencing business adoption to support the delivery of our environmental, and Project Earth goals.
• Drive our sustainability agenda across facilities management, finding creative ways to deliver sustainability and energy goals.
• Be responsible for delivery and management of our Fire Strategy across all locations.
• The role requires flexibility between leadership and strategic thinking, as well as ‘hands on’ approach.
• Be fully cost and P&L accountable  And secondly, all operational spend and investment, and the forecasting and management of all budgets.
• Take the lead in driving operational and cost efficiency across all locations and business areas.

In this fast paced role you will be responsible for:

• Ownership of proactive maintenance plan for all locations
• Deliver through the teams a proactive / preventative maintenance regime
• Monitor and review opportunities to develop the model including looking at business trends
• Fully integrated and engaged with the Project, Design, and Procurement  teams
• Developing and leading the teams in all locations
• Provide leadership, development and coaching and Implement and set up structures to deliver team goals and objectives
• Ownership of 3rd Party Contracts and relationships with relevant Senior Sponsors both internally and externally
• Check all contracts are being measured and reviewed quarterly / bi-annual / annually as required
• Ownership of compliance and statutory compliant buildings across stores, offices & Workplaces. Develop internal reports and audit.
• Work as one with H&S / Fire / Food Technical teams to manage all risk
• Leading and managing the Waste, Recycling, and sustainability agenda

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business

The Ideal Candidate

• Be a professional senior manager with strong facilities experience, ideally in retail.
• Come with a strong background and success in multi site Facilities management
• Results driven, with best in class examples of success.   
• Have a passion for Sustainability, able to lead and deliver creative ways to map our carbon reductions and Science based target goals.   
• Excellent communication and interpersonal skills at all levels to encompass senior management and Leadership teams, as well as consultants, team members across multiple levels, and the public.
• Able to demonstrate strong leadership and management skills and experience. Knowledge and skills in managing large teams, both internal and third party. With formal performance management skills a must.  
• Experience of working in a luxury retail, or retail and hospitality environment advantageous
• Experience and understanding of working with listed and heritage buildings advantageous
• Ability to work under pressure, and adapt and flex from strategic to ‘hands on’ delivery whilst maintaining deadlines.
• Strong operational cost management and budgeting experience essential.
• Astute, tenacious, and creative, when it comes to setting and managing all budgets and costs. (both capital and operational) 
• Ability to make the complex simple, solution and action driven, a strong motivator.

About the Company

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges