Senior Event Manager/ Producer

Job Introduction

Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…  

Rewards and benefits 

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• Annual travel pass and cycle-to-work schemes  

• A sustainable car salary sacrifice scheme 

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Role Responsibility

We are looking for a Senior Event Producer to support the Category Experiences Lead in delivering innovative, highly effective, market leading events which deliver against key business objectives with a focus on Internal events and Christmas. To research, create and produce market leading events that strategically drive engagement with our customers. 

To act as a strong and influential ‘voice’ across both the Events Team and with key stakeholders across internal communications, buying and the customer engagement team, ensuring that project needs are articulated and understood, whilst ensuring that business wide objectives are met.

Key Responsibilities:

• Support Category Experience Lead to curate, develop & deliver strategic communications, events and experiences across all stores and online
• Work directly with key leads within internal communications and creative teams to produce a comprehensive, strategy led programme of events for internal events and Christmas
• Produce, Project Manage and Deliver events and activities to an exceptionally high standard, collaborating with team members to push objectives for Christmas and Internal events
• Collaborate with Customer Engagement Team and the Retail Operations Teams team to communicate projects effectively to the customer via Selfridges communication channels and other channels
• Manage direct customer communications in collaboration with the customer engagement team ensuring that our customers are effectively informed of event and experience information and booking details
• Attend and be a considered voice within project meetings and communicate effectively across the business with all project stake-holders in Customer, Communications, Creative, Buying, Finance, Legal and Retail Operations Teams
• Manage conversations and relationships with external partners and suppliers to ensure that project deliverables are met
• Manage Project budgets and affectively monitor and report finance, raise POs and manage suppliers
• Provide production and technical expertise on all new proposals to support project teams and share knowledge
• Manage internal business stakeholders such as Customer Engagement, Personal Shopping, Buying, Graphics, Multimedia Creative, 3D Creative, Visual Merchandising and Retail Operations to ensure projects are briefed and delivered seamlessly
• Utilise strong leadership skills to develop event and project proposals to ensure they reflect the Selfridges vision and are market leading
• Ensure that Senior Leadership teams receive regular updates regarding all planned activity and act upon feedback where appropriate
• Generate and present detailed project reports analysing status and KPIs for senior audiences

Key skills:

• High level Event Production experience 
• Excellent Project Management Skills
• Proven experience leading high performing and successful teams (internal and external)
• Exceptionally good networker and people manager who possesses effective leadership and mentoring skills
• Possess strong financial acumen with budget tracking and reporting experience
• Excellent verbal and written communication skills
• Excellent presentation, pitching skills
• Exceptional research skills
• Creative flair and a commitment to quality programming
• Highly effective negotiating skills
• Strong organisational skills, being able to manage multiple projects at the same time
• Has the ability to work under pressure calmly and effectively, and to tight deadlines

The Ideal Candidate

Experience

• Solid experience working in Events / Programming & Communications
• Excellent Event Production and Event Project Management experience
• Experience managing teams and partners
• Experience working with Brands and Various Event formats

Technical Skills

• Event Production skills (essential)
• Planning and project management (essential)
• Advanced Excel, power point

Personal Attributes/ Behavioural Skills

• Strategic thinker, with the ability to prioritise
• Extremely comfortable in a fast pace environment
• Used to taking initiative – a proactive self-starter
• Excellent ability to build strong working relationships across a diverse range of functions
• Personable, with the ability to influence and gain the trust and respect of people at all levels quickly
• Able to communicate clearly, articulately, and persuasively
• Able to problem solve/be reactive when required, providing innovative and creative solutions

About the Company

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges