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Senior Customer Data Analyst - 12 month FTC (Mat Cover)

Please Note: The application deadline for this job has now passed.

Senior Customer Data Analyst - 12 month FTC (Mat Cover)

Job Introduction

Are you looking for a new challenge that gives you the chance to use your knowledge and passion for Data Analysis to take Customer Insights at Selfridges to the next level? Looking for a company that wants to help further your career as well as provide you with an exciting, inspiring, and fun place to work?

If the answer to all of these questions is ‘yes’ then you’re just the kind of person we’re looking for!

Selfridges has a brilliant opportunity within the Customer Analytics Team, reporting to the Senior Customer Analytics Manager. As a Senior Customer Data Analyst, you will have the exciting and rare chance to work in a fast-paced environment, to help us take our business to the next level

THE ROLE

As a Senior Customer Analyst, some of your main responsibilities will be:

 

  • Provide weekly and monthly reports on key customer KPIs understand the drivers of their performance – including the performance of VIP program
  • Analyse large data sets to provide business output that informs relevant and targeted customer engagement strategies
  • Analyse VIP member acquisition, engagement, retention, and lifetime value metrics across all channels to measure program effectiveness.
  • Utilize data visualization tools (Power BI/ Salesforce CRM) to create compelling reports and dashboards that highlight key trends and insights and deliver training 
  • Work closely with Customer Analytics Manager to create and maintain the analytics’ roadmap to support short- and long-term goals
  • Lead analytics projects, dealing comfortably with ambiguity.
  • Champion a culture of self service by ensuring your stakeholders are suitably skilled in how to use our analytics tools.

 

YOUR SKILLS AND EXPERIENCE

  •  Experience of SQL/Python, Power BI/Tableau – Already experience using  Power BI is a bonus
  • Time management skills: Ability to meet deadlines while dealing with multiple priorities.
  • Strong communication skills in English
  • Passionate about the customer - you are passionate about improving the customer experience through delivering actionable insight
  • A passion for solving new problems, learning new skills, and furthering your understanding along the way.

Selfridges

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