Security Operations Centre Manager

Job Introduction

Are you looking for a new challenge that gives you the chance to take Customer Experience at Selfridges to the next level?  Looking for a company that wants to help further your career as well as provide you with an exciting, inspiring and fun place to work?   

If the answer to all of these questions is ‘yes’ then you’re just the kind of person we’re looking for!

Role Responsibility

• To act as the manager for the security operation centre team, providing technical guidance as well as delivering the security strategy and roadmap.
• The SOC manager will oversee the activity of the SOC team, as well as creating processes, assessing incident reports and developing a digital transformation and framework programme.
• They will create compliance reports, support the audit process, measure SOC performance metrics, and report on security operations to business leaders.
• To ensure a highly effective and efficient Security Operations Centre (SOC) that operates 24/7 365, in accordance with the Selfridges SOC Standard Operation Procedures and in alignment with applicable British Standards and Legislation.
• To endeavour to enable the maintenance of the security, safety and well-being of all team members, suppliers, visitors, and customers.
• To provide overall leadership to a large SOC Team
• Managing the day to day monitoring of all key systems (CCTV, Alarms, Travel, Media, Social Media, Building Management, Fire Safety) and their integration, across all key locations.
• Managing the centralised incident reporting and escalation procedure, responding effectively to incidents and escalations from a Physical & Technical incident management perspective.
• Participating in Incident & Crisis Management, exercises, tests and training, as required
• Developing policy and procedure, including standards and measurements for the SOC and subsidiary local security control rooms, are fully met
• Lead on innovation by implementing controls and measures that reduce stock loss in all key locations.
• Recruit and train SOC personnel on appropriate security rules and SOC procedures, embedding and owning a positive culture and awareness, across all Selfridges and other related locations.
• Establish solid and collaborative working relationships with Security Managers, LP Managers, Investigations Managers and Financial Crime Managers to collaboratively combat all loss and crime.
• To build effective relationships with all relevant external parties: Police, National Crime Agency, Crime Prevention agencies and collaborate with other organisations in identifying and sharing good practice.

Key Responsibilities:

• A full understanding of compliance with all associated statutory regulations and legislation.
• Develop and establish the SOC policy, procedures, standards and measurements, across all key locations, are fully met.
• Manage the day to day CCTV monitoring across all key locations.
• Manage the centralised incident reporting and escalation across all key locations.
• Participating in business resilience programmes
• Establish collaborative working relationships with Loss Prevention & Security Management
• Produce period reporting
• Attend and present at Loss Prevention & Security meetings as required.
• Recruit and train SOC personnel
• Prepare and control the budget for SOC operations, to ensure delivery of high-quality services.
• Collaborate in the planning and co-ordination of security operations during high-risk events.
• Assign duties to SOC specialists to ensure effective SOC operations
• Review SOC personnel performance and complete reviews, taking any the necessary in line with company policies and procedures.
• As part of a duty rota, act as on-call ‘Silver’ response in the event of an emergency or crisis, supporting our teams and where applicable lead the incident as the subject matter expert.

The Ideal Candidate

• A leader, who is naturally pragmatic, enthusiastic and motivational
• Experienced in developing and embedding effective Security strategies in a retail environment.
• Experienced in developing effective SOC policies and procedure.
• Highly engaging with the ability to influence and inspire change.
• A subject matter expert in the Security industry
• Has focus, energy and the desire to achieve more
• Wants to produce above average results
• Is always trying to add value
• Understands a professional culture is crucial for success
• Can contribute as a leader to the SOC Management team to identify and implement areas for improvement across people, technology, and process

It is expected that the individual must have the following experience/ qualifications:

• SIA licence and CCTV SIA Licence
• Proficient with IT

This role guide represents a summary of the main areas of activity for the role, however all team members at Selfridges are expected to be flexible in the work they carry out, which may change from time to time, according to the needs of the business.

About the Company

Our Creative Spirit 

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome. 

Our Awards Cabinet 

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times.

Our Future 

Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside selfridges.com and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences. 

Everyone is welcome

We are committed to a diverse and inclusive working culture, and we see this as key to our success and our working culture. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all. We are diverse, we are inclusive, we are Selfridges.

The Fun Stuff  

There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year. 

Other benefits and rewards include:

• Generous bonus and/or commission scheme 
• Discounted gym memberships 
• Pension contributions  
• Annual travel pass and cycle to work schemes 
• Up to five paid volunteering days
• Access to a wide range of training programmes to help your career development

Selfridges