Security Operations Centre Duty Manager

Role Responsibility

As Security Operations Centre Manager​, you will ensure a highly effective and efficient Security Operations Centre (SOC) that operates 24/7/365, in accordance with the Selfridges SOC Standard Operation Procedures and in alignment with applicable British Standards and Legislation. Providing overall leadership to a large SOC Team of Analysts.

As Security Operations Centre Manager​ you will:

ØManage the day to day monitoring and integration of all key systems including CCTV, alarms, travel, media, social media, building management, fire safety, across all locations

ØResponsible for the centralised incident reporting and escalation. Responding effectively to incidents and escalations including participating in incident & crisis management, exercises, tests and training, as required by the SBRM 

ØDevelop and establish the SOC policy, procedures, standards and measurements, across all key locations and subsidiary control rooms

ØLead on innovation by implementing controls and measures that reduce stock loss in all key locations

ØRecruit and train SOC personnel on appropriate security policy and SOC procedures, embedding and owning a positive culture and awareness, across all locations

ØEstablish solid and collaborative working relationships with Security Managers, LP Managers, Investigations Managers and Financial Crime Managers to collaboratively combat all loss and crime

ØBuild effective relationships with all relevant external parties: Police, National Crime Agency, Crime Prevention agencies and collaborate with other organisations in identifying and sharing good practice

ØPrepare and control the budget for SOC operations, to ensure delivery of operational excellence

ØProduce period reporting and analysis for the Senior Business Resilience Manager as required

The Ideal Candidate

ØA leader, who is naturally pragmatic, enthusiastic and motivational. You are able to ability to influence and inspire change when necessary

ØExperienced. You have a background in developing and embedding effective security strategies in a retail environment as well as SOC policies and procedures

ØA great communicator. Able to manage multiple stakeholders, and engage people at every level of our business, influencing change where necessary

ØQualified. You have front line SIA licence and CCTV SIA Licence 

ØNaturally pragmatic and solutions orientated. You are calm under pressure and can give clear guidance in times of crisis

ØProficient with IT, security systems and other communications

ØKnowledgeable. You have a full understanding of compliance with all associate statutory regulations and legislation

ØAn example of our values, a trusted and respected colleague

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business

About the Company

Rewards and benefits 

Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• A sustainable car salary sacrifice scheme (subject to eligibility criteria)

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

To ensure every feels welcome, we offer support at every stage of the application and interview process.  Should you need it, please let your recruitment contact know and they will be more than happy to help.

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges