Security Operations Centre Analyst - Nights

Job Introduction

Are you looking for a new challenge that gives you the chance to use your knowledge and experience within Security to take Security to the next level at Selfridges? Looking for a company that wants to help further your career in Digital as well as provide you with an exciting, inspiring and fun place to work?

If the answer to all of these questions is ‘yes’ then you’re just the kind of person we’re looking for!

Role Responsibility

As a Security Operations Centre Analyst, you will be part of a collaborative team, driving positive and sustainable change throughout Selfridges to protect our People, Property and Profitability. Responsible for the security, safety and well-being of all team members, suppliers, visitors, and customers through the monitoring of CCTV. Working with Loss Prevention & Security Management, as well as retail stores and head office teams, you will be alert and highly vigilant to any potential risks.​

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As Security Operations Centre Analyst you will:​

• Be responsible for monitoring security day to day across various systems. From analysing suspicious or criminal activity through CCTV, to monitoring fire, intruder detection systems and building services. Intercepting incidents and activations and responding accordingly ​

• Work with Loss Prevention, Security and Crime & Investigations teams to investigate internal and external crime and stock loss. Preparing police witness statements and gathering evidence for Crime & Investigations teams as and when necessary​

• Support the co-ordination of store security teams, in the arrest and detection of offenders​

• Intercept incident escalation calls and escalate as appropriate, including liaising with security leadership, senior store leadership and the crisis response teams​

• Ensure standards and measurements for the Security Operations Centre are met and adhered to ​

• Carry out analysis of security related incidents, where required​

The Ideal Candidate

• Knowledgeable. A have a background in both the retail and security industry, you will have experience in, and an understanding of, Security procedures and protocols​

• Qualified. You will have an SIA licence and CCTV SIA Licence ​

• Proficient with IT, Security and communications systems​

• Collaborative. Building relationships is one of your strengths. Whether it’s with the team to drive performance, your stakeholders to initiate positive change, or with the wider Selfridges community, you realise the importance on working together​​

• A great communicator. You are clear and concise in your written and verbal communication, able to analyse data to form reports​

• Naturally pragmatic and solutions orientated. You are calm under pressure and can give clear guidance in times of crisis​

• Up to date on compliance with all associated statutory regulations and legislation​

• An example of our values, a trusted and respected colleague​

About the Company

Our Creative Spirit 

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome. 

Our Awards Cabinet 

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign.  

Our Future 

Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside selfridges.com and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences. 

Everyone is welcome

We are committed to a diverse and inclusive working culture, and we see this as key to our success and our working culture. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all. We are diverse, we are inclusive, we are Selfridges.

The Fun Stuff  

There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year. 

Other benefits and rewards include:

• Generous bonus and/or commission scheme 
• Discounted gym memberships 
• Pension contributions  
• Annual travel pass and cycle to work schemes 
• A volunteer day for all team members 
• Access to a wide range of training programmes to help your career development

Selfridges