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Scrum Master

Please Note: The application deadline for this job has now passed.

Scrum Master

Role Responsibility

We are currently seeking an experienced Scrum Master to join the Selfridges Digital Platform within Sell Omnichannel working on new development features on our website.

You will be responsible for ensuring the multi-discipline development teams’ understanding of Agile principles, practices and frameworks to help deliver valuable outcomes.

You will support and enable the teams to self-organise, collaborate, and continuously learn & improve. Also expected to bring in your Agile experience to work with members of the different projects and stakeholders.

This is a fantastic opportunity for the right candidate to work within a friendly, innovative retail company which prides itself on delivering their customers with an extraordinary experience online.

Key Responsibilities:

  • Work with one or more Agile development teams
  • Promote a safe, trusting, and open environment for the teams
  • Ability to inspire and coach teams with varying levels of Agile experience and maturity
  • Facilitation of all Scrum ceremonies i.e., backlog refinement, sprint planning, sprint reviews, retrospectives and the daily stand-up (including demos/showcases)
  • Responsible for delivery, managing the efficient flow of work through the teams and identification of risks, issues & dependencies
  • Support the teams to remove obstacles / impediments and make improvements
  • Ability to work closely with Product Managers to deliver value to the business
  • Support the team do develop a continuous learning and improvement culture
  • Enable teams to monitor progress within and across sprints using effective reporting and metrics
  • Participate in the scheduling of deliverables to meet the needs of wider programme dependencies
  • Ability to coach and mentor Agile principles & practices, and how to deliver valuable outcomes within the development teams and the organisation
  • Stakeholder management

The Ideal Candidate

Highly self-motivated team player who has the passion to motivate a team to ensure products are delivered successfully and is delivery focused.

Someone who lives and breathes Agile, and who can drive teams forward with a positive and infectious enthusiasm

You are result driven and appreciate that returning value to the business is the ultimate goal. 

You will have a customer-first mindset, with the maturity and initiative to do what it takes to achieve results.

Skills & Experience:


  • Knowledge and experience of Agile frameworks, in particular Scrum
  • Knowledge and experience of widely successful Agile techniques; User Stories, BDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automation, Agile Games
  • Understanding of the Software Development Life Cycle and its path to production
  • Experience in delivery of digital/technology products
  • Excellent communication, interpersonal and stakeholder management skills
  • Experience in working with multiple teams
  • Capable of managing dependencies
  • Coaching and mentoring experience
  • Demonstrate the above in the context of a complex and scaled organisation


  • Experience in running training sessions on Agile / Scrum
  • Experience transitioning teams with no Agile experience to Agile
  • Knowledge of other Agile approaches: XP, Kanban, Crystal, FDD, etc
  • Scrum Master Certification (CSM or PSM)
  • Digital Retail industry experience

About the Company

Our Creative Spirit 

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome. 

Our Awards Cabinet 

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times.

Our Future 

Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences. 

Everyone is welcome

We are committed to a diverse and inclusive working culture, and we see this as key to our success and our working culture. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all. We are diverse, we are inclusive, we are Selfridges.

The Fun Stuff  

There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year. 

Other benefits and rewards include:

  • Generous bonus and/or commission scheme 
  • Discounted gym memberships 
  • Pension contributions  
  • Annual travel pass and cycle to work schemes 
  • Up to five paid volunteering days
  • Access to a wide range of training programmes to help your career development


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