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Salesforce Delivery Manager

Salesforce Delivery Manager

Job Introduction

Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…  

Rewards and benefits 

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

  • Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working

  • Generous annual leave that increases with length of service 

  • Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

  • Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

  • Defined pension contribution scheme  

  • Generous bonus and/or commission scheme  

  • Enviable team member discount including sale previews and double discount days 

  • Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

  • Subsidised gym memberships  

  • Annual travel pass and cycle-to-work schemes  

  • A sustainable car salary sacrifice scheme 

  • Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

  • Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

  • Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Role Responsibility

We are currently seeking an experienced Delivery Manager/Scrum Master to join the Selfridges Digital Platform.  

Salesforce provides a 360 view of our customers and is the platform for supporting our contact centres, powering our clienteling application and enabling analytical reporting and marketing communications.  

You will be responsible for the Salesforce team; ensuring the multi-discipline development teams’ understanding of Agile principles, practices and frameworks to help deliver valuable outcomes across our varied stakeholders.  

Reporting to the Customer & Data Delivery lead, you will support and enable the team to self-organise, collaborate and continuously learn & improve.  

This is a fantastic opportunity for the right candidate to work within a friendly, innovative retail company which prides itself on delivering their customers with an extraordinary experience online. 


Key Responsibilities: 

  • Work with Salesforce Scrum team to ensure timely delivery of features 

  • Promote a safe, trusting and open environment for the team 

  • Ability to inspire and coach teams with varying levels of Agile experience and maturity 

  • Facilitation of all Scrum ceremonies i.e., backlog refinement, sprint planning, sprint reviews, retrospectives and the daily stand-up (including demos/showcases) 

  • Support the efficient flow of work through the team by helping the teams remove obstacles / impediments 

  • Ability to work closely with Product Managers to incrementally deliver value to the business 

  • Support the team to develop a continuous learning and improvement culture 

  • Ensure the team are following engineering best including test automation, platform observability and CI/CD 

  • Work with development and support teams to ensure effective knowledge transfer to transition services into BAU 

  • Knowledge and understanding of Agile frameworks, in particular Scrum 

  • Enable teams to monitor progress within and across sprints using effective metrics 

  • Work with Delivery Leads to estimate and roadmap features to meet the needs of wider programme dependencies 

  • Actively participate in the identification and resolution of risks, issues and dependencies 

  • Be involved in the team budget and management 

  • Ability to forge strong relationships with our Stakeholders  


Key Relationships:  


  • Digital Team – Trading, Marketing, Customer Experience, Operations 

  • Buying & Merchandising 

  • Engineering Team  


  • Technology partners for development, test and production support 

The Ideal Candidate

Person Specification: 

You are a highly self-motivated team player who has the passion to motivate, plan and organise a team to ensure features are delivered in a timely manner. 

Someone who lives and breathes Agile, and who can drive teams forward with a positive and infectious enthusiasm 

You are result driven and appreciate that returning value to the business is the ultimate goal. 

You will have a customer-first mindset, with the maturity and initiative to do what it takes to achieve results. 

Skills & Experience: 


  • Experience of Salesforce development (or other enterprise level CRM experience) 

  • Knowledge and experience of Agile frameworks, in particular Scrum and Kanban 

  • Experience working in complex, enterprise environments with dependencies across multiple teams 

  • Knowledge and/or experience with widely successful Agile techniques: User Stories, BDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games 

  • Ability to work well with teams that are a mix of onshore and near shore development teams bringing a sense of unity and team cohesiveness 

  • Excellent communication, interpersonal and stakeholder management skills 

  • Great problem solving and conflict resolution skills 

  • Coaching and mentoring experience 


  • Knowledge of other Agile approaches: XP, Kanban, Lean 

  • Technical background 


About the Company

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   


Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 



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