SOC Duty Manager - Nights
Job Introduction
As a SOC Duty Manager you will:
- Monitor and analyse suspicious or criminal activity, through CCTV.
- Support the co-ordination of store security teams, in the arrest and detection of offenders.
- Monitor intruder detection systems and alarm activations and respond accordingly.
- Monitor fire and life safety systems and alarm activations and respond accordingly.
- Monitor Building Management Systems and alarm activations and respond accordingly.
- Prepare police witness statements and evidence gathering for Crime & Investigations teams.
- Work with Store Loss Prevention Teams to investigate internal and external crime and stock loss.
- Intercept incident escalation calls and escalate as appropriate.
- Monitor the security, safety and well-being of all team members, suppliers, visitors, and customers through monitoring of CCTV.
- Ensure standards and measurements for the SOC, are met
- Engage with Retail teams and other business stakeholders to drive security training and awareness, lessons learned and other continuous improvements
Key Responsibilities:
- Understanding of compliance with all associated statutory regulations and legislation
- Day to day CCTV monitoring.
- Day to day fire systems monitoring.
- Day to day intruder alarm monitoring.
- Day to day building services monitoring.
- Incident reporting and escalation.
- Working with Loss Prevention & Security Management.
- Carry out analysis of security related incidents, where required
A bit about you:
- An individual, who is enthusiastic and motivated
- Some experience in Security procedures in a retail environment.
- Experience and understanding of Security procedures and protocol
- CCTV SIA Licence
- Proficient with IT
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business
Selfridges