Retail Training Assistant, Internal Applicants Only

Role Responsibility

• Take ownership for all admin related to Take to the Stage and Retake the Stage
• Create a learning environment by hosting the learning space and ensuring that everybody is welcome
• Track divisional attendance to weekly booked sessions and report attendance to the Retail Training Manager
• Support the Retail Trainers with the on-boarding process for new starters, ensuring that new team members bookings are complete and learning space is being used to to its full capacity
• Be a point of contact in the learning space to troubleshoot for learners if their retail trainer is not present and feeding back on observations to the relevant trainer
• Support the Customer Experience Manager with the design and delivery of some specific retail knowledge sessions
• Partner with the Learning and Development Advisors to co-ordinate all The Big Yellow Welcome and Take to the Stage planning
• Support the Retail Trainers in any ad hoc admin work required
• Develop a consistently comprehensive knowledge of the business and products, becoming a retail expert
• Actively share knowledge with retail team members to support their on-boarding
• Actively promote learning and development through team briefs, appropriate meeting forums and team communication channels as appropriate

The Ideal Candidate

• Experience in Microsoft Office applications
• Analytical skills with the ability to identify trends
• Strong interpersonal skills to engage with stakeholders and learners
• Strong organisational skills, with the ability to prioritise and manage workload
• Accurate with attention to detail
• Strong customer service skills
• Confident with the ability to be professional and courteous at all times
• Experience of working within a retail environment is an advantage
• Proactive, able to work on their own, as well as with others in a team
• Problem solving and an ability to focus on more than one project at a time
• Strong verbal and written communication skills

About the Company

Our creative spirit 

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome. 

Our awards cabinet 

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign.  

Our future 

Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside selfridges.com and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences. 

The Fun Stuff

There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year. 

Other benefits and rewards include: 

• Generous bonus and/or commission scheme 
• Discounted gym memberships 
• Pension contributions  
• Annual travel pass and cycle to work schemes 
• A volunteer day for all team members 
• Access to a wide range of training programmes to help your career development 

Selfridges