Retail Stock Runner - 10 hours

Job Introduction

Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…  

Rewards and benefits 

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• Annual travel pass and cycle-to-work schemes  

• A sustainable car salary sacrifice scheme 

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Role Responsibility

As Retail Stock Runner you will be responsible for the stock in your department and ensure that it is available and accessible for the customer. You will support the wider retail team to put the customer and the heart and create an experience that keeps them coming back. You will be responsible for providing the customer with product as and when required, maintaining stockroom standards and completing audits.

As Retail Stock Runner you will:

• Support Sales Associates on the shop floor when they are serving customers by retrieving product from the stockroom at the customers request and in a timely manner.
• Replenish stock on the floor as and when required.
• Follow the stockroom standards template to maintain stockroom standards, making them easily accessible to find stock for customers.
• Follow the defined process on holds for customers and team members, ensuring they are held in the correct place for the correct period of time.
• Manage the sold as seen process, ensuring correct pricing and display within the department, to maximise sales opportunities.
• Be responsible for dry cleaning of damaged stock to be able to sell as sold as seen.
• Prepare the stockrooms and shop floor to conduct audit counts twice a year (and additional as required).
• Following receipt of stock take results, carry out the necessary investigations and liaise with Department Manager and internal audit with the outcome of the investigations.
• Carry out mini audits where necessary and in agreement with internal audit.
• Liaise with the Stock Operations team in the picking and dispatch of RTV's/RTW's and store to store transfers.
• Ensure that all product is steamed, ticketed and tagged correctly and liaise with the Department Manager to back out the dump SKU to ensure stock file is up to date.
• Support the shop floor team with additional customer facing duties as required e.g. fitting rooms

Working Pattern:

• 10 hours - Friday/Saturday/Sunday  

The Ideal Candidate

How you’ll do it…you will be:

• Well organised. You understand the importance your role plays in our service proposition by maintaining clean, tidying and accurate stock rooms to support the sales team
• A great communicator. You will keep your division informed of workflow and timescales, pre-empting any issues and suggesting solutions and keeping the sales team informed of new stock arrivals and back in stocks for bestsellers
• Collaborative. You will work closely with multiple teams to ensure the safe guarding of stock, prevent loss and ensure product is accounted for at all times
• Adaptable. Ability to work both independently as well as collaborate across the wider team. You understand the need to shift working priorities due to competing deadlines and changing priorities
• A solutions focused individual with the ability to review ways of working and suggest improvements
• Able to lift and move stock safely and securely
• An example of our values, a trusted and respected colleague

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business

About the Company

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges