Retail Stock Manager

Job Introduction

Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…  

Rewards and benefits 

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or working remotely 

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• Annual travel pass and cycle-to-work schemes  

• A sustainable car salary sacrifice scheme 

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Role Responsibility

As a Retail Stock Manager, you will support the retail team by ensuring an accurate and efficient stock operation. Driving the ‘stop the loss’ campaign through effective management of reducing waste.

As Retail Stock Manager you will:

Control stock file accuracy. From reducing ‘write offs’ through managing of faulty stock and returns to suppliers, to raising SKU discrepancies with B&M and management teams.

Achieve stock loss KPIs by effectively implementing action plans and procedures, ensuring audit counts are accurate and count discrepancies are minimised.

Manage the team to effectively process deliveries and to maintain a high level of security tagging to avoid damage to products.

Ensure daily communication and feedback to Divisional and Department Managers on stock position and issues around stock holding, including new lines and products.

Support key stakeholders accessibility to stock by maintaining high level of standards in line with company best practice.

Regularly review stock room layout to maximise stock holding. Liaising with the shop floor team to implement better replenishment solutions for the stockroom, and ensuring fit for audit at any time.

Manage and lead your team giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools available

Ensure that the department is fully compliant with trading standards, health and safety legislation and all store operating procedures – escape routes & walkways are maintained clear & free of combustible storage, sprinklers not impacted by stock levels, suitable equipment is available in back of house spaces, a formal schedule of ladder checks is undertaken.

The Ideal Candidate

ØCommercially minded. You understand the importance of stock efficiency and accuracy. Taking opportunities to improve performance by creating and owning a clear plan to deliver results

ØCollaborative. Building relationships is one of your strengths. Whether it’s with your team to drive performance, your stakeholders to initiate positive change, or with the wider Selfridges community, you realise the importance on working together

ØA retail expert. Accustomed to working in customer focused, fast paced/high volume environments, you bring both passion and knowledge to support your team

Ø

ØA good communicator. Your friendly and confident manner is appreciated by customers, team members and stakeholders alike

ØA leader. Motivating and inspiring your team to deliver exceptional service and meet sales targets. You understand the importance of leading by example and provide coaching to drive performance and change

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ØOrganised and proactive. Prioritising is one of your skills and you know how to keep you team calm and focused in times of change

ØAn example of our values, a trusted and respected colleague

KPIs:
Stock loss – Cash and percentage to sales
People – absence, turnover, engagement and pulse survey

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business, which may change from time to time, according to the needs of the business

About the Company

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges