Retail Operations Analyst

Job Introduction

Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…  

Rewards and benefits 

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or working remotely 

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• Annual travel pass and cycle-to-work schemes  

• A sustainable car salary sacrifice scheme 

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Role Responsibility

As a Retail Operations Analyst, you will process, analyse and interpret data to support the retail teams to create effective decision making and problem solving.

As a Retail Operations Analyst you will:

• Effectively analyse sales performance, customer and cost metrics using data to support teams to create effective decision making and problem solving
• Liaise with key stakeholders and produce event guidelines and comparative analysis for key trading events, from Christmas, Eid, and sale, to new space / brand launches.
• Analysing data to recommend improvements to the customer experience. Coaching our teams to think differently about ways of working and making operational excellence the norm
• Build a strong working relationship with the Workforce planning analysts. Collaborating to ensure that data supports scheduling efficiency and optimisation to allow teams to provide the best customer experience 
• Using Power BI you will analyse complex data sets, create engaging reports that provide teams actionable insight.
• Understand the needs of stakeholders and use data to allow them to articulate/ prove what they are trying to achieve. Take an idea and make it happen with recommendations 

The Ideal Candidate

• Collaborative. Working with key stakeholders to simplify ways of working, influencing where necessary
• A great communicator. You have excellent influencing and negotiating skills, whilst building professional, lasting relationships at all levels. Able to build strong working relationships across all areas especially with Retail Operations teams, Finance, IT and Buying and Merchandising
• All over the numbers. You are comfortable and able to provide reports and analysis of financial position and forecast, with a strong working knowledge of Excel with the management and exploitation of master data
• Naturally pragmatic and solutions orientated. You find solutions in the data you analyse and can give clear guidance  
• Knowledgeable of Salesforce, Medallia, My Workday as well as MS Office including Teams and PowerPoint 
• Basic understanding and experience of programming languages Phyton, SQL or Panda
• A team player. You support the wider Retail Management and Operations team as a whole
• Able to analyse and visualise data to show recommendations to key stakeholders
• An example of our values, a trusted and respected colleague

About the Company

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges