Retail Operations - Analyst Manager

Retail Operations - Analyst Manager

Role Responsibility

As a Retail Operations Analyst Manager , you will process, analyse and interpret data to support the retail teams to create effective decision making and problem solving.​

As a Retail Operations Analyst Manager you will:​

  • Effectively analyse sales performance, customer and cost metrics using data to support teams to create effective decision making and problem solving ​
  • Liaise with key stakeholders and produce event guidelines and comparative analysis for key trading events, from CCE, sale, to new space / brand launches. ​
  • Propose and implement initiatives to improve the customer experience whilst driving efficiencies. Coaching our teams to think differently about ways of working and making operational excellence the norm ​
  • Build a strong working relationship with the WFM analysts. Collaborating to ensure that data supports scheduling efficiency and optimisation to allow teams to provide the best customer experience  ​
  • Analyse and visualise data to give recommendations to key stakeholders. Utilising data to create a story / opportunity to better manage time and processes, allowing for retail teams to focus on customer and team  ​
  • Experience in retail / merchandising
  • Understand the needs of stakeholders and use data to allow them to articulate/ prove what they are trying to achieve. Take an idea and make it happen with recommendations 



The Ideal Candidate

  • Collaborative.
  • Working with key stakeholders to simplify ways of working, influencing where necessary ​
  • A great communicator. You have excellent influencing and negotiating skills, whilst building professional, lasting relationships at all levels . Able to build strong working relationships across all areas especially with Retail Ops teams, Finance, IT and B&M ​
  • All over the numbers. You are comfortable and able to provide reports and analysis of financial position and forecast , with a strong working knowledge of Excel and management and exploitation of master data​
  • Naturally pragmatic and solutions orientated. You find solutions in the data you analyse and can give clear guidance   ​
  • Knowledgeable of Power BI , SQL , Retek, Hyperion, Salesforce, Oracle, JRNI, Medallia, My Workday  as well as MS Office including Teams and PowerPoint  ​
  • A team player. You support the wider Retail Management and Operations team as a whole​
  • Able to analyse and visualise data to show recommendations to key stakeholders ​
  • An example of our values, a trusted and respected colleague

About the Company

Our Creative Spirit 

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome. 

Our Awards Cabinet 

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times.

Our Future 

Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences. 

Everyone is welcome

We are committed to a diverse and inclusive working culture, and we see this as key to our success and our working culture. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all. We are diverse, we are inclusive, we are Selfridges.

The Fun Stuff  

There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year. 

Other benefits and rewards include:

  • Generous bonus and/or commission scheme 
  • Discounted gym memberships 
  • Pension contributions  
  • Annual travel pass and cycle to work schemes 
  • Up to five paid volunteering days
  • Access to a wide range of training programmes to help your career development



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