Restaurant Manager, Brass Rail

Role Responsibility

There is more to Selfridges than exclusive designer labels. In fact, over 20,000 customers dine at our cafés and restaurants each week (that’s a lot of customers!) If you can mirror the exceptional standard of service throughout the store, we can offer you an exciting environment with plenty of variety and loads of opportunities to grow. 

As our new Restaurant Manager, you’ll be accountable for all aspects of the department. As part of this you will:

• Be accountable for all aspects of the department including: sales, profit, costs, people, operation and product.
• Manage and lead the team confidently to deliver an extraordinary customer experience and impeccable service – you will be someone that the rest of the team will look up to. 
• Deliver the impeccable service our customers expect, with a genuine passion for health and fitness and the range of dishes we offer as well as knowledge of products and all the different things we sell at Selfridges.
• Be accountable for owning and delivering department objectives including sales, stock-loss and payroll, ensuring our company values and principles remain the foundation of team behaviour and interaction with customers. 
• Consult with customers and clients on a range of food, drink and service offerings in our restaurants.
• You’ll also be responsible for supporting the wider area in delivering their objectives by providing support and cover as required.

The Ideal Candidate

• You’ll be a natural leader who takes great pride in leading and mentoring a team to achieve great success.
• You’ll know restaurants inside and out, with a keen curiosity to discover and explore more about the industry to share with others.
• You’ll have a hands-on approach and a flexible management style where you’ll treat your department as if it were your own business.
• As a part of our team in restaurants, you’ll demonstrate a keen interest in delivering the world-class standards and customer experience that we are renowned for.
• You’ll always look to genuinely connect with customers and you’ll have a good time doing it too (there’s no fun like work after all, as Harry Gordon Selfridge once said!)
• You’ll be super professional, with the ability to handle tricky situations in a calm, diplomatic way.
• Your communication skills will be strong and effective, and you’ll display a confident understanding of restaurant operations.
• A positive, can-do attitude is what we love here, and you’ll always be prepared to go above and beyond for our customers.

This job is a brilliant opportunity to surround yourself by a diverse team, with experience across an array of catering and hospitality disciplines from which you can learn a great deal. It doesn’t just stop at Restaurants either - we have lots of opportunities to get involved and collaborate on projects and in communities internally, so no two days will ever be the same. As Harry Gordon Selfridge once said, ‘There’s no fun like work!’

About the Company

Our Creative Spirit 

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome. 

Our Awards Cabinet 

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign.  

Our Future 

Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside selfridges.com and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences. 

Everyone is welcome

We are committed to a diverse and inclusive working culture, and we see this as key to our success and our working culture. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all. We are diverse, we are inclusive, we are Selfridges.

The Fun Stuff  

There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year. 

Other benefits and rewards include:

• Generous bonus and/or commission scheme 
• Discounted gym memberships 
• Pension contributions  
• Annual travel pass and cycle to work schemes 
• A volunteer day for all team members 
• Access to a wide range of training programmes to help your career development

Selfridges