Reception & Locker Room Assistant

Job Introduction

The locker room host role is crucial, we provide a world class service for our customers and we expect nothing less than this for our team members, with 5,000 lockers controlled via our access control system, dry cleaning, bag storage, exceptional team member grooming facilities and a drying room this area will be vibrant and bustling.

Role Responsibility

At reception the role will greet team members and visitors and process them on to their destinations, you can be expected to direct them to the correct place, contact their appointment host, arrange the correct access via our systems and perform other reception duties as outlined below. The reception duties will also include our Duke Street reception which is for our Senior Leadership Team and selected other functions.

The Ideal Candidate

• Knowledge of customer service principles and practices
• Good working knowledge and understanding of computer systems
• Specifically MS Office suite software
• Prior training on telephony systems (Avaya, Cisco etc)

• Previous experience in reception or concierge service essential
• Highly organised
• Personable and friendly

• Customer focused
• To be able to stand, sit and walk regularly during your shift

About the Company

Our vision is to be the destination for the most extraordinary customer experience, and our people are central to achieving this.  Team members across our business maintain our vision through the values we live day-to-day and the unique Selfridges spirit we bring to every project.

Just as we create an extraordinary experience for our customers, we are dedicated to making Selfridges an exciting, inspiring and fun place to work. Being part of the Selfridges community offers many opportunities and unique experiences. As Harry Gordon Selfridge once said, ‘There’s no fun like work!’

Selfridges