Production Manager – Visual Merchandising

Job Introduction

Key Role Information

· Permanent opportunity reporting into the VM Lead, Oxford Street.

· This role is an office-based role, with an expectation of 5 days per week in the office to support collaboration, project delivery, installations and stakeholder engagement for the VM team.

· Flexibility to support and manage overnight installations is required as part of the role to ensure successful delivery of instore activations.

Key Purpose

· The role is responsible for leading the design development and delivery of the creative output for the VM team, combining project management, budget control and creative thinking to deliver concepts to life across our Oxford Street store.

Role Scope

· This is a crucial team role for an experienced production manager with retail build experience, supporting the end-to-end production of props, mannequins and signage across all seasonal displays.

· Responsible for coordinating and managing project delivery including budgets, stakeholder management and communication across all project phases.

· Requires 3+ years’ experience delivering creative projects in live retail environments and balancing operational efficiency with creative ambition.

· Drives innovation through sustainable production methods, materials, technologies and supplier partnerships.

Managing Projects Detail

· Own project delivery from concept design through final installation across multiple projects simultaneously.

· Support VM Lead on planning, budgeting, procurement and delivery activities.

· Ensure compliance with Building Regulations, F&LS requirements, CDM regulations and Health & Safety legislation.

· Create clear, detailed project briefs for VM activations to tender out to our contractors.

· Manage budgets through robust financial controls and benchmarking.

· Maintain project governance, documentation and snagging processes.

· Prepare presentations and project updates for stakeholders.

Leadership & Communication

· Lead external consultants, suppliers and contractors.

· Support resource planning and manage change effectively.

· Act as an ambassador for collaboration, accountability and high standards.

Research, Innovation & Production Development

· Research new production methods, materials and technologies.

· Develop supplier relationships and identify specialist partners.

· Benchmark competitors and industry trends.

Installation, Operations & Health & Safety

· Coordinate suppliers and contractors onsite and sign off completed works.

· Manage installation schedules and resolve live issues quickly.

Key Competencies & Experience

· Project management experience within retail build, creative production or experiential environments. (Experience in luxury retail or live retail environments preferred.)

· Knowledge of Building Regulations, F&LS legislation, CDM requirements and the RIBA process.

· Experience managing small to medium-scale retail fit-out and creative build projects.

· Ability to use Adobe Software and Sketchup to help visualise ideas.

· Experience reviewing production technical drawings for approval.

· Commercial awareness and strong problem-solving capability.

· Experience managing suppliers, contractors and stakeholders.

· Practical installation and production knowledge.

Personal Attributes

· Highly organised and detail oriented.

· Practical and hands-on leadership style.

· Strong communicator and collaborator.

· Resilient, adaptable and solutions focused.

Selfridges