Product Manager- Team Member Experience

Role Responsibility

Product manager is a demanding position, you need to understand the vision of a product from the point of view of customer, end user or stakeholders. 

Reporting into the Product Lead and working closely with the business and the tech teams creating and elaborating comprehensible user stories which can be effectively prioritized, estimated, and developed. The role is focused in areas of improving the team member experience and HR to ensure higher productivity and better customer experience. 

As the Product Manager- Team Member Experience, you will:

• Understand the business goal and prepare a high-level business case for the project. 

• Help create and maintain the Product backlog, ensuring there is always enough well defined and prioritised stories for development. 

• Write user stories working with the business and tech teams to ensure the correct requirements and details are captured. 

• Work with the tech teams to ensure wider dependencies and implications for changes are understood, building a clear understanding of our technical architecture. 

• Ensure all features in the backlog are prioritised before starting a sprint giving the team and stakeholders a clear understanding of the MVP. 

• Clearly communicate the Business Requirements to the team.  

• Work closely with the business, tech, and development teams. 

• Identify the high-level requirements and categorise them under process or development changes. 

• Be the ‘go to’ person within your squad for all queries and questions about your product. 

• Helping the Scrum Master/project manager to organize Sprint Review Meetings and attend Sprint Planning meetings. 

• Build and maintain relationships with your key stakeholders. 

• Work closely with Digital Analytics team to make sure that all user feedback and analysis are incorporated within the user experience of the site. 

• Ensure the continuity of design and user experience across the entire product. 

• Look out for market trends and get feedback from stakeholders or customers. 

• Help the operations team in strategising the project to ensure it meets the business goals. 

• Work with the content management team, motivate them and help them to complete the assigned tasks in the agile environment. 

• Be spontaneous and produce ideas and suggestions to improve the entire process into a more structured format.  

• Document all the findings and the learnings. 

The Ideal Candidate

• Project/product development experience, a thorough understanding of the complete product life cycle. 

• Experience in Stakeholder management. 

• Experience working with cross functional team. 

• Experience is writing and reviewing the high-level business case. 

• Experience is writing clear user stories and requirements.  

• Confident working in an agile environment. 

• Highly organised, motivated, and able to work well as part of a close team. 

• Articulate and confident communicator across all business levels. 

• Experience in writing clear and succinct user stories. 

• Confident in adjusting scope to meet business deadlines. 

• A technical knowledge of web applications would be desirable but not essential. 

• Dedicated team player with excellent communication and interpersonal skills. 

• Ability to work in a fast paced, dynamic environment and to tight deadlines. 

• A passion for problem solving and creative thinking. 

• Experience working with Tools/softwares such as JIRA, confluence, Teams, Power BI, miro etc. will be an added advantage.  

About the Company

Our Creative Spirit 

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome. 

Our Awards Cabinet 

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times.

Our Future 

Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside selfridges.com and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences. 

Everyone is welcome

We are committed to a diverse and inclusive working culture, and we see this as key to our success and our working culture. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all. We are diverse, we are inclusive, we are Selfridges.

The Fun Stuff  

There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year. 

Other benefits and rewards include:

• Generous bonus and/or commission scheme 
• Discounted gym memberships 
• Pension contributions  
• Annual travel pass and cycle to work schemes 
• Up to five paid volunteering days
• Access to a wide range of training programmes to help your career development

Selfridges