Product Manager – Payments

Job Introduction

Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…  

Rewards and benefits 

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• Annual travel pass and cycle-to-work schemes  

• A sustainable car salary sacrifice scheme 

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Role Responsibility

We are looking for a Payments & Fraud Prevention Product Manager to join our Sell Omnichannel Product domain. You will drive our payments customer experience, ensuring we offer relevant and optimised payment methods across our digital and physical landscape. You’ll be responsible for identifying internal & external customer needs to shape clear priorities and outcomes for your team.

Here at Selfridges, we are in the process of transforming our payments capability; enabling us to launch optimised and locally tailored payment methods across the globe. You will be joining at an exciting time to truly shape our on-going payment acceptance strategy.  The majority of your time will be spent working collaboratively with a cross-functional team (including software engineers, QA engineers, UX/UI designer, data analysts, user researchers and scrum masters) on product discovery and delivery.

Reporting to the Head of Product, you will oversee the full product lifecycle by working closely with a wide group of internal stakeholders (Digital, Finance, Stores, Analytics & more) and plenty of external stakeholders too (Worldpay, Barclays, Amex, ACI).

As our Payments & Fraud Product Manager you will:

- Understand our customer payment pain points, using data and insights to prioritise and form outcomes for the team

- Build strong relationships with your internal stakeholders to share knowledge, gather ideas, feedback and alignment on your backlog and product roadmap

- Be the face of Selfridges to our external stakeholders, maintaining close working relationships with our day to day partners - Barclays, Worldpay, American Express

- Become the go-to across our Selfridges business for Payments & Fraud prevention product development

- Set & own the Payments and Fraud OKR’s, clearly articulating how the prioritised backlog will drive our metrics in the right direction

- Regularly review, provide insight and identify optimisation opportunities

- Work with the tech and data engineering teams to manage and maintain the backlog and ensure the prioritisation of the most valuable initiatives

- Ensure wider dependencies and implications for changes are clearly understood

- Represent the voice of the customer within the development team, helping to articulate the desired outcomes of the new or improved product

The Ideal Candidate

- Experience working with or for customer payment platform providers (PSPs, Gateways, Acquirers, Schemes, Issuers)

- Keeps up to date with industry and competitor payment acceptance activity

- An understanding of locally tailored payment methods to cater for our global customer base

- Track record of delivering value iteratively using agile development techniques

- Demonstrated ability to figure out solutions to hard problems with many constraints, using sound judgment to assess risks, and to lay out your argument in a well-structured, data-informed, written narrative

- Have proven ability to engage with engineers, designers, and business stakeholders in a constructive and collaborative manner

- Have a deep understanding of techniques and methods of modern product discovery and product techniques

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business​

About the Company

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges