Private Clientelling Consultant - Future Opportunities
Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…
Rewards and benefits
Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary.
Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working
Generous annual leave that increases with length of service
Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations
Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies
Defined pension contribution scheme
Generous bonus and/or commission scheme
Enviable team member discount including sale previews and double discount days
Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment
Subsidised gym memberships
Annual travel pass and cycle-to-work schemes
A sustainable car salary sacrifice scheme
Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members
Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance
Access to a wide range of training programmes to help your career development
Read on to find out how you can play your part in Reinventing Retail…
What is the role?
As a Private Client Consultant, you are an essential part of a team that delivers the extraordinary to our customers. Equipped with a clienteling mindset, you proactively seek opportunities to elevate the experience for customers shopping across the store while nurturing the relationship with existing clients in an authentic way. A member of the Retail team and a trusted advisor to your clients, you are knowledgeable on all things Selfridges from our extraordinary product offering to our exciting range of services and exclusive events and reasons to visit.
As a Private Client Consultant, you will:
•Focus on building a credible client book by nurturing existing client relationships and proactively recruiting new clients from across the shop floor
•Engage clients in the world of Selfridges and encourage frequency by introducing clients to new products and experiences across the store. Champion accurate data capture and consistently encourage opt in to unlock benefits to the customer.
•Host appointments booked online by our customers and focus on getting to know the customers better and proactively following up to build relationships and drive retention
•Create the extraordinary by delivering the Selfridges Experience to your customers by actively engaging them around the VIP programme and encouraging them to attend events and understand the benefits on offer to them
•Be responsible for preparing areas where hosting clients, you will maintain housekeeping standards, from returning stock from previous consultations and laying out product options for the next client, to having refreshments ready for their arrival
•Advise your clients on the latest products and trends across divisions, delivered through different service propositions such as hosting instore appointments, remote selling and virtual appointments
•Elevate the client experience by working confidently and collaboratively with brand partners across the business and team members across the store for whom you are a recognised and trusted member of the team
•Be flexible, and being shop floor based, able to step in and support the front of house team to deliver extraordinary service
The Ideal Candidate
How you’ll do it…you will be:
•A great communicator. You will adapt your style and service to suit customer needs and preference. You personalise all communication with clients and keep My Yellow Book updated to enable you to demonstrate a deep knowledge of their preferences & interests
•A sales and service expert with an existing client book. You’ll act as a personal concierge to your clients by quickly assessing their needs and delivering an exceptional service across the store
•Connected. You understand the importance of building relationships across front and back of house teams and our brand partners. You see the value in growing and maintaining your network to elevate client experience
•Tech savvy. You embrace the clienteling tools provided to manage your client book and understand the potential of using an omni-channel approach
•Curious. You will seek to discover more about your clients and their preferences, and you will seek opportunities to deepen connections and acquire new clients from your clients network & VIP event opportunities
•Detail orientated. You notice even the smallest details to ensure an excellent experience and luxury environment for our customers.
•Knowledgeable. Stay ahead of the latest trends store events and activity and continuously broaden your product knowledge across the store and beyond by taking every opportunity to expand your product knowledge, and being aware of competitor activity
•Flexible. Responsive to business needs, you are happy and comfortable to take responsibility for tasks that may go beyond the role expectation
•An example of our values, a trusted and respected team member
•This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business
About the Company
Everyone is welcome
Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.
Our awards cabinet
We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times.