Personal Shopping Operations Analyst

Role Responsibility

With a vision to reinvent retail, we launched our sustainability strategy, Project Earth, in 2020, with a bold commitment to change the way we shop and the way we do business. Built on three themes – driving a transition to more sustainable materials, exploring new business models, and challenging the mindsets of our partners and customers as well as our own teams – Project Earth is underpinned by our science-based targets as we look to a net-zero future.

•Visualise data to give recommendations to key stakeholders. Utilise data to illustrate opportunities to better manage time and processes

•Liaise with key stakeholders and produce event guidelines within Personal shopping and track comparative analysis for key calendar events. ​

•Liaise with the events team to ensure operational efficiency with the end to end experience

•Effectively analyse the shopping services sales performance, customer and cost metrics using data to support Personal shopping divisional team. Measure and report findings against the business objectives and offer solutions.

•Create the operational framework to enable the correct management of tracking the open to buy spend, raising of PO’s, stock management and consequent appointments and final sales, including deposits.

The Ideal Candidate

Advanced knowledge of Excel is essential along with Power BI, Salesforce or equivalent

•Knowledge and experience of, retail operations or Buying and Merchandising

•A clear, logical thinker who demonstrates excellent interpersonal, organisational and analytical skills 

•Collaborative. Working with key stakeholders to simplify ways of working, influencing where necessary ​

•A great communicator. You have excellent influencing and negotiating skills, whilst building professional, lasting relationships at all levels . Able to build strong working relationships across all areas especially with Retail Ops teams, Finance, IT and B&M ​

•Customer-focused, putting your customers at the heart of everything you do

•Naturally pragmatic and solutions orientated. You are calm under pressure and can break down complex problems and provide innovative solutions

•Flexible. Able to adapt your style to suit different situations and comfortable working with ambiguity

About the Company

Rewards and benefits 

Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• A sustainable car salary sacrifice scheme (subject to eligibility criteria)

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

To ensure every feels welcome, we offer support at every stage of the application and interview process.  Should you need it, please let your recruitment contact know and they will be more than happy to help.

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges