Personal Shopping Divisional Manager (Exchange Square)

Job Introduction

Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…  

Rewards and benefits 

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or working remotely 

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• Annual travel pass and cycle-to-work schemes  

• A sustainable car salary sacrifice scheme 

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Role Responsibility

Here at Exchange Square, the Personal Shopping Divisional Manager has the opportunity to curate and define the Personal shopping experience in Manchester. In line with our Selfridges strategy to ‘reinvent retail’, you will be excited to evolve our shopping services to become the unrivalled go to/destination.

As a Personal Shopping Divisional Manager, you will be responsible for creating and leading a team and department focused on delivering exceptional service. Providing a bespoke experience to customers from all over the world, our products are exceptional, and so is the service that accompanies them. ​

As a Personal Shopping Divisional Manager you will:​

• The ambassador of the business and personal shopping team, focusing on exceptional clienteling and client acquisition. Building on and developing new relationships within the city and beyond.
• Generate ideas and implement plans to develop business opportunities and drive productivity, sales, service and profit ​through the PS team
• Role model and deliver an exceptional personalised service to all customers. Setting and continuously monitoring service standards, motivating the team to achieve them and taking proactive action to address any issues​
• Demonstrate a commercial mind set and outlook to stay responsive to customer needs, including monitoring external factors and competitor activity ​
• Create and take ownership of a clear plan to deliver results on time. Accountable for sales and profit targets, giving full consideration to both short and medium term opportunities, you will also ensure budget and payroll are in line with plan​
• Influence the product selections and Open To Buy process including tracking the end-to-end service from PO to Personal Shopper. supporting the Own Bought sales for each consultant and driving sale through
• Collaborate with various functions, from B&M to review information in line with trends and requests, fashion workroom to monitor all tailoring needs to concessions to deliver clients requests, you know how build and maintain relationships throughout the business ​
• Plan effectively for key trading events (e.g. sale preview) and ensure implementation
• Coordinate with Events and VIP teams in recruiting and engaging customers
• Manage and lead your team giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools available​
• Ensure that the Division is fully compliant at all times with trading standards legislation, health & safety legislation and security standards​

The Ideal Candidate

• A sales and service expert. You know already how to deliver exceptional service and cultivate client relationships, leading, role modelling and coaching your team to do the same​
• You will have experience in a sales and customer driven culture that will inspire your team to learn and evolve the personal shopping proposition
• Commercially astute. You are responsive to customer needs as well as market and competitor trends. Taking opportunities to improve performance by creating and owning a clear plan to deliver results ​
• A great communicator. Friendly and confident in your manner you excel in the relationships you build with customers, team members and concessions​
• Engaging with the ability to influence multiple stakeholders across various functions in order to drive change
• Naturally pragmatic and solutions orientated. You are calm under pressure and can give clear guidance
• A natural leader. Coaching team members to drive performance and enable change as well as supporting development ​
• A team player. Bringing ideas and sharing best practice with the senior management team, whilst supporting others as appropriate​
• Collaborative. Working flexibly as part of the management team you will support in projects and cross functional meetings as appropriate​
• An example of our values, a trusted and respected leader​

About the Company

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges