Pat McGrath Business Manager

Job Introduction

Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…  

Rewards and benefits 

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• Annual travel pass and cycle-to-work schemes  

• A sustainable car salary sacrifice scheme 

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Role Responsibility

Are you a skilled retail manager? Could you build a successful department – in every sense? Do you insist on the highest standards?

If the answer is yes then you’re just the kind of person we’re looking for.
 

A bit about the role

The Business Manager is responsible for, but not limited to, the following responsibilities:

•      Accountable for achieving sales goals

•      Help develop and implement a business plan to achieve growth

•      Analyze and record sales on a weekly, monthly, quarterly basis

•      Foster brand and retailer relationships by aligning strategic initiatives

•      Lead and execute strategic business planning with store management and GM

•      Partner with stores on visual merchandising to ensure the brand is represented at the highest presentation level

•      Manage all levels of inventory and stock issues including placing orders, reporting damages and testers, tracking inventory levels, and minimizing shrinkage

•      Oversee and drive promotional activity planned for the account throughout the year

•      Plan and execute impactful store events that meet brand standards

•      Manage collateral and resources effectively including testers and samples

•      Hold team accountable for meeting all brand standards, expectations, and goals

•      Identify, recruit, and onboard retail makeup artists and freelance artists

ACCOUNTABILITIES:

•      Exemplify and cultivates Pat’s philosophy and brand culture

•      Support brand education and artistry to drive sales

•      Lead by the highest example in every capacity for the store team and the brand

•      Possess knowledge of brand and products

•      Network and gain the trust of potential customers and partners

•      Build, maintain and lead positive rapport with in-store staff

The Ideal Candidate

An experienced retail manager, you can lead teams in fast-moving, high sales/volume business. You’re not afraid to join your people on the shop floor and you’re passionate about customer service. In fact, you insist on high standards all-round and combine this with pin-sharp commercial acumen. A role model for your team, you’ll show everyone what a great department looks like.

Some weekend working is essential, but as an experienced professional, you’ll understand and be flexible.

QUALIFICATIONS:

•      Relevant work experience (Business Manager or similar role), Selfridges experience is a plus

•     A qualified Make Up Artist

•      Ability to interact with all levels of management, work collaboratively and build positive/effective business partnerships

•      Outstanding interpersonal and communication skills (i.e.: verbal, written, group presentation and through facilitation)

•      Effective planning, organizational, and time management skills

•      Demonstrates agility and leads change in a fast-paced, high-growth environment

•      Engaging, outgoing, approachable personality

•      Passion for meeting new people and evangelizing great products

•      Proficient in Word, Excel, PPT

•      Proficient in Google Drive preferred

•      Available to work any day of the week, including weekends, and travel frequently

•      Store based within designated territory including NY HQ

About the Company

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges