POS Trainer (FTC/Secondment)

Job Introduction

Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…  

Rewards and benefits 

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• Annual travel pass and cycle-to-work schemes  

• A sustainable car salary sacrifice scheme 

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Role Responsibility

What is the role?

The Trainers will play an integral role in supporting in the delivery of training for the Future POS project. The Future POS project will upgrade the software used on our tills, across all of our locations, helping to reinvent retail and give our customers the best possible experience in our stores.

Reporting into the Change Manager, you will deliver inspiring and impactful till training to team members across stores in an engaging and professional manner, which supports and promotes Selfridges’ values.

You’ll work collaboratively with other trainers to coach and support both individuals and teams to drive knowledge retention and usage of the new Xstore till software. Working alongside Retail managers and other stakeholders, you’ll  support team members to develop their skills and access supporting interventions that meet the individuals’ needs.

To ensure your success, you will be onboarded into the Change team and given training to develop your skills and confidence as a POS trainer.

As a Trainer you will:

• Be responsible for training administration, day to day planning and training delivery for the Future POS project, for your store / divisions.
   
• Develop and maintain an excellent working knowledge of the Selfridges till system and the case for change, prior to the training rollout.
   
• Facilitate training sessions, run drop ins and provide coaching to individuals and teams, helping to ensure confidence and knowledge on Selfridges tills.
   
• Proactively work with managers and team members to understand blockers and overcome them through regular floor walks and communication.
   
• Evaluate, track and report on training completion and attendance and share updates with retail management.

The Ideal Candidate

How you’ll do it…you will be:

• Knowledgeable. Experienced training others, preferably within a retail environment.
   
• Flexible. Able to adapt your style and delivery methods to ensure the best approach and meet the needs of other team members.
   
• Able to learn new concepts quickly and translate complex information into simple and engaging content.
   
• Organised, able to manage priorities and meet tight deadlines, whilst maintaining excellent attention to detail.
   
• A great communicator. You have excellent influencing skills, building professional, lasting relationships.
   
• Customer-focused, putting your customers at the heart of everything you do.
   
• A role model, setting high standards and always leading by example.
   
• An example of our values, a trusted and respected colleague.

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business

About the Company

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges