Operations Manager

Job Introduction

Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…  

Rewards and benefits 

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• Annual travel pass and cycle-to-work schemes  

• A sustainable car salary sacrifice scheme 

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Role Responsibility

As Operations Manager, you will be responsible for managing the successful delivery of E-commerce and Retail Operations through effective stakeholder management. You will support the Selfridges Buying & Merchandising, Digital & Finance teams and DHL Distribution Centre management team.

As operations manager you will be responsible for:

• Act as a key contact between Selfridges B&M teams, Ecommerce team and DHL distribution centre management team
• Liasing between DHL Distribution Centre and our Store network
• Creating and managing a robust and disciplined forecasting process
• Driving the forecasting process to ensure optimum workload visibility for efficient operations
• Delivering against robust KPIs and targets
• Implementing &/or improving processes to optimise service delivery
• Structured and ad-hoc Inventory analysis to ensure aged and non-moving products are effectively managed within DC capacity constraints
• Responsible for key activities, such as query management, RTV, RTW etc.
• Responsible for ensuring expansion plans (e.g. new brands, new services) are understood and delivered in the distribution centre
• Tactical and strategic involvement in 2025 transformation initiative projects

The Ideal Candidate

Experience

• A background within supply chain projects and planning, preferably retail or a fast paced, commercial environment
• Experience of third party logistics environments
• Advanced project management experience

Technical Skills

• Excellent project management skills
• The ability to work to strict deadlines and work with other departments to deliver this
• Managing without authority

Personal Attributes/ Behavioural Skills

• Highly organised
• Able to solve problems efficiently
• The ability to build relationships across all business areas and externally through matrix working

About the Company

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges